Summary
Overview
Work History
Education
Skills
Timeline
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Preston Leighton

Denver,CO

Summary

Results-driven Customer Account Advisor known for productivity and efficiently completing tasks. Possess specialized skills in customer relationship management, complaint reconciliation, and data interpretation. Excels at communication, problem-solving, and adaptability, ensuring seamless operations and high levels of client satisfaction. Comprehensive knowledge of internal systems, computers, and the Microsoft Office Suite.

Overview

2
2
years of professional experience

Work History

Customer Account Advisor

bet365
01.2025 - Current
  • Served as primary contact for customer inquiries, ensuring prompt issue resolution.
  • Monitored customer accounts for fraudulent activity using internal tools.
  • Collaborated with internal departments to address customer queries effectively.
  • Advocated Responsible Gaming policies to promote safe practices among customers.
  • Demonstrated thorough understanding of internal policies in daily operations.
  • Developed new internal tools to enhance efficiency within Customer Service.
  • Executed assigned projects, including creating PowerPoint presentations and Excel documents.
  • Led briefings to educate employees on upcoming sports events and departmental changes.
  • Provided feedback to improve service delivery and operational procedures.

Customer Service Specialist

Fanatics Betting and Gaming
07.2025 - 11.2025
  • Monitored customer data touchpoints using GeoComply to strengthen security measures.
  • Reviewed customer registration and verification data via LexisNexis for accuracy.
  • Conducted verification checks in compliance with KYC regulations by requesting required documentation.
  • Evaluated customer financial transactions to ensure compliance with AML and TF procedures.
  • Liaised with internal departments as second-line support to resolve customer inquiries.
  • Maintained in-depth knowledge of bonus terms and conditions to assist customers effectively.

Tenant Advocate

Community Economic Defense Project
01.2024 - 07.2024
  • Directed and managed cases using CRM software and Microsoft Excel.
  • Ensured program compliance for applicants by adhering to state and federal regulations.
  • Facilitated payments by maintaining communications between government entities and landlords/tenants.
  • Maintained an extensive database of casework and client information.
  • Collaborated with stakeholders to develop community-based solutions.
  • Maintained records of advocacy initiatives and participant feedback.

Education

High School - Price, Utah

Lighthouse High School
Price, Utah
06-2014

Skills

  • Customer relationship management
  • Case handling expertise
  • Data interpretation skills
  • Client support and service
  • Regulatory compliance knowledge
  • Excel proficiency and computer skills
  • Analytical thinking and problem-solving
  • Project execution
  • Internal policy adherence
  • Team collaboration
  • Attention to detail
  • Industry awareness
  • Strategic thinking
  • Adaptability and flexibility

Timeline

Customer Service Specialist

Fanatics Betting and Gaming
07.2025 - 11.2025

Customer Account Advisor

bet365
01.2025 - Current

Tenant Advocate

Community Economic Defense Project
01.2024 - 07.2024

High School - Price, Utah

Lighthouse High School

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