Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Preston Miracle

Kingsport,TN

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Servant leader, empowering others to succeed. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Grand Opening Lead Trainer

Chick-fil-A
11.2022 - Current
  • Organized and orchestrated new restaurant grand opening events across the U.S
  • Including the training of new staff, leadership, and owner operators.

Director of Operations

Chick-fil-A Restaurants
09.2017 - Current
  • Overseeing all of the stores operations including but not limited to quality and standards, training, building customer relations, marketing, relationships, Lean Manufacturing, Scrum Teams, Six Sigma (5S)
  • Customer service, Cash flow, Accounting, procurement, food cost gap, labor cost gap, and Inventory
  • Managed 40-50 team members per shift, 147 on payroll, in a fast and demanding environment
  • High volume environment with annual sales of $11,500,000
  • Serve Safe Food Management Certified.

Wealth Management Client Associate

Merrill Lynch Bank of America / US Trust
02.2021 - 02.2022
  • Responsible for relationship building, client engagement and satisfaction, financial planning, sales, retirement distributions, cost basis, online enrollment, creating and processing legal and financial documents, and creating new accounts.

Utility Operator/ Plant Worker

Glen Gery Brick
04.2013 - 08.2016
  • Performed a variety of manufacturing and maintenance within a heavy manufacturing environment
  • Worked independently with minimum supervision
  • Worked with Robots and automation
  • Exceeded production goals
  • Worked at least 40 hours per week
  • Operated in a team environment
  • Adapted quickly to new technologies and responsibilities.

Education

Certificate - Agile Management

Villanova University
08.2024

Bachelor of Science - Finance and Marketing

Saint Ambrose University
05.2017

Skills

  • Alumni of ENACTUS (Entrepreneurial, Action, Us), an international nonprofit organization dedicated to inspiring students to improve the world through entrepreneurial action
  • Persistent
  • Relationship Builder
  • Team player
  • Able to develop and maximize professional relationships
  • Effective communicator, both verbally and in writing
  • Proficient with Microsoft Office and Excel /predictive models/trading systems
  • Willing and able to assume leadership roles and new skills
  • Willing and able to relocate
  • 5S
  • Agile
  • Kanban
  • Lean Manufacturing
  • Scrum
  • Microsoft Office
  • Waterfall
  • Lean
  • Six Sigma
  • Business Analysis
  • Financial Planning
  • Team Management
  • Labor Cost Analysis
  • Manufacturing
  • Procurement
  • Leadership
  • Budgeting
  • Business analysis
  • Succession planning
  • Accounting
  • Financial report writing
  • Financial planning
  • Business development
  • Sales
  • Employment & labor law
  • Documentation review
  • B2B sales
  • Marketing
  • Outside sales
  • Customer service

Certification

ServSafe, 01/01/23, 01/01/27

Timeline

Grand Opening Lead Trainer

Chick-fil-A
11.2022 - Current

Wealth Management Client Associate

Merrill Lynch Bank of America / US Trust
02.2021 - 02.2022

Director of Operations

Chick-fil-A Restaurants
09.2017 - Current

Utility Operator/ Plant Worker

Glen Gery Brick
04.2013 - 08.2016

Certificate - Agile Management

Villanova University

Bachelor of Science - Finance and Marketing

Saint Ambrose University

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Preston Miracle