Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Preston Portales

Toledo,OH

Summary

Well-qualified Senior Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Property Manager

Beal Properties
09.2022 - Current


  • Handled tenant complaints promptly and appropriately
  • Hired, Trained, and Managed up to 15 employees
  • Followed up on delinquent tenants and coordinated collection procedures or eviction process.
  • Handle lease renewals by offering tenant a lease renewal 6 months out from there lease expiration date and following up monthly
  • Follow Security deposit Laws for every tenant completed a itemized damage report with pictures and sending letter to tenant letting them know what they owe or what is being returned from Security Deposit
  • Maintained original leases and renewal documents in digital and paper form as well as enforced the lease agreement
  • Introduced prospective tenants to all types of units available and performed tours of premises.
  • Handled disciplinary actions, performance reviews, appraisals, inspections, Hiring, onboarding and termination contractors, and terminations of company staff.
  • A lot of section 8, LMHA, Rental Assistance, VA Assistance experience
  • A lot of eviction experience working hands on with lawyers and appearing in court for lawsuits against Property Management Company
  • Maximized rental income while minimizing expenses through effective planning and expense control.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Advertised all available apartments through various marketing channels Facebook, Zillow, Apartment.com, Rent.com, Realtor.com, Facebook paid ads etc...

Site Manager

Townstorage
07 2021 - 05 2022
  • Oversaw all daily office operations and equipment maintenance for 500 Storage Units
  • Scheduled vendor and service companies for various types of operations and ensured that repairs were made timely and appropriately
  • Implemented new marketing strategies to attract potential clients and boost occupancy rates.
  • Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
  • Trained new employees on company policies, procedures, and best practices for consistent service delivery.
  • Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
  • Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
  • Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
  • Utilizing other side revenues such as Uhaul Merchandise sales, and Insurance to help property generate more revenue

Real Estate Agent

Coldwell Banker Residential Realty
01.2020 - 01.2022
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.

D2D Sales Manager

Vivint Smart Home
11.2018 - 01.2020
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.

Outbound Operations Supervisor

UPS
04.2017 - 11.2018


  • Supervised work of 10-50 contracted employees to keep on task for timely completion.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Education

Some College - Business Administration And Management

Owens Community College
Perrysburg, OH
08.2017

Skills

  • Excellent People Skills
  • Coaching and Mentoring
  • Business Development
  • Reliable and Upbeat Team Player
  • Rent Manager
  • Savvy Negotiator
  • Self Starter
  • Passionate About Real Estate
  • Consulting
  • Yardi
  • Microsoft Office Suite
  • Willingness to Learn
  • Staff Management
  • Grounds Maintenance
  • Business Administration
  • Vendor Management
  • Database Management
  • Maintenance Scheduling
  • Property Management
  • Tenant Relations
  • Fair Housing Rules and Regulation Certificate
  • Customer Service-Focused
  • Property Tours and Inspections
  • Building Operations
  • Apartment Maintenance
  • Tenant and Eviction Laws
  • Financial Budgeting and Reporting
  • Payment Collection
  • Lease Renewals
  • Preventive Maintenance
  • Market Analysis
  • Time Management
  • Attention to Detail
  • Marketing and Advertising
  • Dispute Handling
  • Client Relations
  • Property Showing
  • Tenant Eligibility Determination
  • Cash Flow Management
  • Budget Management
  • Performance Management
  • Process Improvement

Certification

  • Real estate License -01/2021- 01/2023

Timeline

Property Manager

Beal Properties
09.2022 - Current

Real Estate Agent

Coldwell Banker Residential Realty
01.2020 - 01.2022

D2D Sales Manager

Vivint Smart Home
11.2018 - 01.2020

Outbound Operations Supervisor

UPS
04.2017 - 11.2018

Site Manager

Townstorage
07 2021 - 05 2022

Some College - Business Administration And Management

Owens Community College

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