PRESTON REESE
Lindon,UT
Summary
Dynamic Project Implementation Manager with over 6 years of progressive experience in technology and software implementations within the PropTech and smart home industries. Proven ability to lead cross-functional teams, consistently delivering projects on time and within budget. Expertise in cultivating strong partnerships with stakeholders and collaborating across internal teams to streamline operations, enhance workflows, and deliver innovative solutions that drive adoption and long-term value. Thrives in fast-paced startup environments by blending strategic oversight with a hands-on approach to problem-solving, execution, and quality assurance.
Overview
8
8
years of professional experience
Work History
Implementation Specialist/Customer Success Manager
Brivo
11.2025 - Current
- Directed 15-20 concurrent end-to-end implementation projects and orchestrated systematic onboarding procedures for new customers, guaranteeing thorough management of all phases from scoping through solution design to software integrations and post-launch optimization.
- Designed, executed, and led extensive customer trainings on Brivo’s platform, assisting clients throughout each step of the implementation process to secure successful adoption.
- Formulated detailed customized success plans for high-value accounts.
- Partnered with cross-functional teams to pinpoint and address technical issues during onboarding.
Project Manager
Ambient Property Technologies
05.2023 - 08.2025
- Owned 30 - 50 simultaneous projects leading the end-to-end implementation of Ambient's smart home technologies in multi-family properties, managing connected hardware installations and SaaS platform deployment
- Managed labor vendor partners and technicians across the country, and coordinated daily installations in multiple states simultaneously to ensure efficient and successful system deployments.
- Maintained stakeholder involvement and trust with effective, proactive communication throughout project delivery.
- Collaborated with Customer Success, Engineering and Support teams to ensure a seamless system go-live by conducting thorough quality checks, addressing pre-launch issues, and ensuring full field readiness.
- Reported progress and KPIs to executive leadership while ensuring contract compliance.
Project Coordinator Team Lead
Level Home Inc.
03.2022 - 05.2023
- Established and defined the Project Coordinator role to meet the company's growth.
- Grew the team from two to six members. Led the hiring panel and the interviewing process for new hires.
- Built a structured onboarding and training program.
- Managed and mentored a team of six project coordinators, resulting in a marked improvement in delivery time.
- Conducted performance reviews, and facilitated employee development plans.
- Developed and delivered internal presentations on new product launches and process enhancements within cross-functional teams.
Project Coordinator
Dwelo Inc.
12.2019 - 03.2022
- Coordinated deployments of smart apartment technology across multi-family developments.
- Maintained project documentation, schedules, and task trackers to improve efficiency and transparency.
- Collaborated with field technicians, property managers, GC's and subcontractors throughout installations.
- Developed and managed 3rd party technician resources such as product specific training and installation QA/QC documentation
- Facilitated property inspections and analyzed MEP and low voltage drawings to ensure accurate project scope and requirements.
Technician
Dwelo Inc.
11.2018 - 12.2019
- Installed smart systems (thermostats, locks, switches) across large apartment complexes.
- Conducted field testing of emerging technologies prior to company-wide rollout.
- Provided onsite training to residents and maintained positive client property relationships.
- Performed site inspections to confirm property infrastructure for accurate project scoping- HVAC, network, access control, etc.
Education
Business Management
Utah Valley University
Orem, UTSkills
- Project management and planning
- Risk assessment and management
- Process improvement strategies
- Strategic planning and execution
- Customer Success
- Scope management and analysis
- Asana proficiency
- Salesforce expertise
- Confluence and Jira proficiency
- Google Workspace applications
- API/platform integration solutions
- SaaS expertise
- Client training
Timeline
Implementation Specialist/Customer Success Manager
Brivo
11.2025 - Current
Project Manager
Ambient Property Technologies
05.2023 - 08.2025
Project Coordinator Team Lead
Level Home Inc.
03.2022 - 05.2023
Project Coordinator
Dwelo Inc.
12.2019 - 03.2022
Technician
Dwelo Inc.
11.2018 - 12.2019
Business Management
Utah Valley University