Preston Roller
Orlando,FL
Summary
Dynamic leader with a proven track record in client relationship management and sales team training, notably at AutoWorld Superstore. Excelled in revenue forecasting and sales planning, boosting customer satisfaction and team performance. Skilled in solution selling and sales coaching, demonstrating exceptional communication and organizational abilities. Achieved significant sales targets by leveraging both hard and soft skills.
Overview
46
46
years of professional experience
Work History
Sales Manager
Autoworld Superstore
11.2008 - 07.2011
- Attended industry events and conventions to expand sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Owner/Manager
Walkers Used Vehicles
02.2005 - 09.2008
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Researched target market to discover customer needs and analyze competitor trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Finance Manager
Johnny Bolton Ford
04.1996 - 01.2008
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Sales Associate Manager
Fairway Chrysler/Dodge
07.1986 - 03.1996
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Assisted with new business sales calls and persuaded customers to drive [Product or Service] sales.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Estimator
Cecil Clark/Mark Sutherland Construction
01.1977 - 02.1986
- Scheduled project step-by-step and with appropriate timelines to meet completion date.
- Negotiated with contractors and vendors to secure best possible pricing for job estimation.
- Determined material and labor requirements and costs to complete job within anticipated timeframes.
- Built and maintained lucrative relationships with customers by using consistent follow-up and regular phone and email communication.
- Reviewed job specifications to completely understand what project entailed.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Staff Sergeant (E-5)
United States Air Force, USAF
10.1965 - 07.1974
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
Education
Accounting/Business Administration
University of Maryland
Far Eastern Extension/Okinawa, JapanVietNamese Language Proficiency
Denfense Language Institute/East Coast Branch
Washington, DCMandarin Chinese Language
Defense Language Institute/West Coast Branch
Monterey, CASkills
- Client Relationship Management
- Revenue Forecasting
- Sales team training
- Solution selling
- Sales Tracking
- Sales Planning
- Sales Reporting
- Review of contracts
- Sales Coaching
Timeline
Sales Manager
Autoworld Superstore
11.2008 - 07.2011
Owner/Manager
Walkers Used Vehicles
02.2005 - 09.2008
Finance Manager
Johnny Bolton Ford
04.1996 - 01.2008
Sales Associate Manager
Fairway Chrysler/Dodge
07.1986 - 03.1996
Sales Estimator
Cecil Clark/Mark Sutherland Construction
01.1977 - 02.1986
Accounting/Business Administration
University of Maryland
VietNamese Language Proficiency
Denfense Language Institute/East Coast Branch
Mandarin Chinese Language
Defense Language Institute/West Coast Branch
Staff Sergeant (E-5)
United States Air Force, USAF
10.1965 - 07.1974
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