Preston Spain
Virginia Beach,VA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Pure Hockey
06.2022 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Quality Assurance Analyst
Hoyt Archery
04.2021 - 06.2022
- Quality Assurance Analyst for One of the Biggest Archery Companies in the World.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
- Fixed identified issues to increase productivity and boost workflows.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Created and achieved product quality objectives and met product specifications.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Designed, documented and executed test scenarios to identify software bugs.
- Created successful test scripts to manage automated feature testing,
Shop Manager
Humphries Archery
03.2019 - 04.2021
- Shop Manager and Archery Tech in the Archery World from the Hunting Industries to the Competitive Industries.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Trained team members in successful strategies to meet operational and sales targets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Infantryman
US Army
09.2014 - 01.2018
- Infantryman and SARTs Instructor (Small Arms Readiness Training) for the US Army
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Maintained secure communication systems to relay information to and from command teams.
- Managed maintenance activities, supervised staff and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
Infantryman
US Army
11.2015 - 11.2021
- Infantryman and SARTs Instructor (Small Arms Readiness Training) for the US Army
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Maintained secure communication systems to relay information to and from command teams.
- Managed maintenance activities, supervised staff and inspected equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
Taxidermist Assistant
Old Forge Taxidermy
10.2008 - 06.2014
- Creating and preserving life-like trophies for display and preservation studies.
- Leveraged knives, scalpels and chemicals to clean, skin and remove meat, bones and fat from animal.
- Cleaned, softened and preserved animal skin by soaking in chemicals and air drying before placing on new form.
- Performed research and received ongoing taxidermy training to remain current on trends, tools and techniques.
- Measured body size, washed away blood and grease and dried and preserved remains to create artificial body.
- Consulted with client to determine position, fee and timelines to meet client specifications and needs.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Preserved branding standards of assigned accounts.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - Biology
Salt Lake Community College
Salt Lake City, UT05.2020
High School Diploma -
Dinwiddie County High School
Dinwiddie, VA06.2014
Skills
- Operations Oversight
- Records Management
- Loss Prevention
- Stock Management
- Store Organization
- Customer Relations
- Business Development
- Customer Experience
- Sales Strategies
- Order Management
- Systems and Software Expertise
Accomplishments
- 2019 Utah National Guard TAG Match Top Rifle Novice.
- 2019 Utah National Guard TAG Match Rifle Excellence in Competition 1st Place Novice.
- ECHL Utah Grizzlies Emergency Backup Goaltender.
- Nominated Top Goaltender of 2011-2012 season.
- Beat Sale Record at Humphries Archery in 2020.
- Mentor a Young Goaltender to be Nominated as Top Goaltender in Freshman Class.
Certification
- Security Officer License - September '14-January '18
- AHIT Home Inspector Certification - April 2023-April 2026
- USA Hockey Coaching Certification - June 2021-July 2023
Additional Information
- Management Experience.
- Problem-solving Abilities.
- People Skills.
- Leadership Experience.
- Computer Proficiency.
- Adobe Certified Expert.
- Attention to Detail.
- Adaptability.
- Customer Service.
- Creativity.
- Self-Motivation.
- Data Analysis.
- Product Design.
- Critical Thinking.
Timeline
Assistant Store Manager
Pure Hockey
06.2022 - 07.2023
Quality Assurance Analyst
Hoyt Archery
04.2021 - 06.2022
Shop Manager
Humphries Archery
03.2019 - 04.2021
Infantryman
US Army
11.2015 - 11.2021
Infantryman
US Army
09.2014 - 01.2018
Taxidermist Assistant
Old Forge Taxidermy
10.2008 - 06.2014
Associate of Science - Biology
Salt Lake Community College
High School Diploma -
Dinwiddie County High School
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