Preston Starr
Spanaway
Summary
Dynamic Lube Express Technician at Roof Medic with expertise in oil changes and fluid replacements. Proven track record of enhancing customer satisfaction through exceptional service and effective communication. Adaptable and detail-oriented, I implemented process improvements that reduced service time, contributing to increased customer retention and loyalty.
Overview
3
3
years of professional experience
Work History
Lube Express Technician
Roof Medic
01.2025 - 08.2025
- Conducted oil changes and fluid checks for various vehicle types, ensuring compliance with safety standards.
- Performed routine maintenance services, identifying potential issues to enhance vehicle performance and reliability.
- Utilized diagnostic tools to assess engine performance and recommend necessary repairs or adjustments.
- Trained new technicians on proper service procedures and equipment operation to improve team efficiency.
- Maintained cleanliness and organization of work area to promote safety and streamline workflow processes.
- Assisted in inventory management by tracking supplies, ordering parts, and minimizing waste through efficient practices.
- Collaborated with team members to optimize service times while maintaining high-quality workmanship standards.
- Implemented process improvements that reduced service time while enhancing customer satisfaction and repeat business.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Utilized diagnostic tools effectively to identify underlying automotive issues quickly and accurately.
- Contributed to increased customer retention rates through consistent delivery of high-quality services.
- Diagnosed and resolved minor mechanical issues, preventing further damage and costly repairs for customers.
- Enhanced team productivity by assisting coworkers with complex tasks and sharing knowledge of best practices.
- Conducted regular equipment maintenance checks to ensure optimal performance levels during daily operations at the lube express center.
- Provided exceptional customer service by explaining maintenance procedures, answering questions, and addressing concerns professionally.
- Participated in ongoing training sessions to expand technical knowledge and stay current on industry advancements.
- Managed inventory of shop supplies, maintaining adequate stock levels to avoid delays in service completion times.
- Fostered positive relationships with customers through open communication and active listening, promoting repeat business and referrals.
- Streamlined appointment scheduling process by implementing an online booking system that allowed for greater accessibility for customers.
- Performed comprehensive safety inspections to ensure vehicles met required standards, reducing potential accidents or breakdowns.
- Maintained accurate records of all completed services performed on each vehicle for future reference or warranty purposes.
Sales Associate
Planet Hot Rod Smoke Shop
02.2022 - 11.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote seasonal promotions and sales.
- Processed transactions efficiently using point-of-sale systems for accurate billing.
- Collaborated with team members to ensure stock availability and timely restocking of shelves.
- Learned store policies and procedures to provide accurate information to customers.
- Engaged in training sessions to develop product knowledge and customer service skills.
- Supported inventory management tasks including counting stock and reporting discrepancies.
- Adapted quickly to changing sales environments and customer needs for optimal service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Bethel High School
Spanaway, WASkills
- Oil change expertise
- Fluid replacement proficiency
- Battery replacements
- Oil changes
- Brake systems
- Cooling system maintenance
- Suspension systems
- Customer relations
- Continuous learning attitude
- Work order management
- Adaptability to new technologies
- Customer service
- Attention to detail
- Dependable and responsible
Languages
English
Professional Working
Timeline
Lube Express Technician
Roof Medic
01.2025 - 08.2025
Sales Associate
Planet Hot Rod Smoke Shop
02.2022 - 11.2024
High School Diploma -
Bethel High School