Summary
Overview
Work History
Education
Skills
Timeline
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Preston Stevens

Charlotte,NC

Summary

Dynamic Assistant Manager with a proven track record at Boardwalk Billy's Raw Bar & Ribs, enhancing customer loyalty through exceptional service and operational excellence. Skilled in operations management and customer relations, adept at reducing costs and improving team efficiency. Achieved significant accuracy in cash handling and inventory management, fostering a positive and productive work environment.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Boardwalk Billy's Raw Bar & Ribs
09.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Responded to maintenance calls and troubleshot POS and other related systems.

Server

Boardwalk Billy's Raw Bar & Ribs
11.2016 - 09.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

The Friendly Moose
05.2016 - 10.2016
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Deli Associate

Walmart
03.2014 - 04.2016
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Created appealing food arrangements for party trays and specialized orders.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

High School Diploma -

Southern Wayne High School
Dudley, NC

Skills

  • Product and service knowledge
  • Operations Management
  • Recruiting and interviewing
  • Cost Reduction
  • Employee Scheduling
  • Customer Relations
  • Money Handling
  • Project management abilities
  • Food safety and sanitation
  • Staff Management
  • Training and development background
  • Team leadership expertise

Timeline

Assistant Manager

Boardwalk Billy's Raw Bar & Ribs
09.2021 - Current

Server

Boardwalk Billy's Raw Bar & Ribs
11.2016 - 09.2021

Server

The Friendly Moose
05.2016 - 10.2016

Deli Associate

Walmart
03.2014 - 04.2016

High School Diploma -

Southern Wayne High School

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Preston Stevens