Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Preston Sullivan

Preston Sullivan

Cle Elum,WA

Summary

Goal-oriented manager with distinguished experience in food and beverage industries and sales and marketing with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Reside in Cle Elum, Wa fulltime and seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Beverage Manager

Suncadia Resort
Cle Elum, WA
03.2024 - 09.2024
  • Developed beverage menus and pricing structures for new restaurants.
  • Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
  • Assisted in the selection of suppliers to ensure quality products at competitive prices.
  • Negotiated contracts with distributors and vendors to secure discounts on purchases.
  • Tracked sales data to identify trends in customer preferences.
  • Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
  • Conducted training sessions for staff members on proper handling and service of alcohol drinks.
  • Created promotional campaigns to increase awareness of specialty cocktails, wines, beers.
  • Organized special events such as wine tastings or cocktail competitions.
  • Monitored stock levels and placed orders when necessary to maintain adequate supplies.
  • Analyzed financial reports regularly to determine profitability of menu items.
  • Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
  • Established standards for responsible alcohol service by educating staff on policies regarding identification checks and refusals of service.
  • Identified cost savings opportunities through analysis of purchasing practices and negotiations with vendors.
  • Provided input into overall restaurant operations including menu design, marketing initiatives, budgeting decisions.
  • Implemented procedures for tracking liquor usage to minimize losses due to spillage or theft.
  • Performed regular inspections of bars and lounges areas ensuring cleanliness standards were met.
  • Produced sales and productivity reports.
  • Purchased goods and ingredients needed to make beverages.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Food and Beverage Manager

Suncadia Resort
Cle Elum, WA
12.2022 - 03.2024
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
  • Managed payroll records for employees working within the food and beverage department.
  • Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
  • Created and delivered orientation and training for new team members and professional development activities for experienced associates.

Direct to Consumer Manager/Director of Sales and Marketing

Jones Of Washington Winery
Quincy, WA
10.2019 - 09.2024
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Analyzed sales and marketing data for improved strategies.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Built relationships with customers and community to establish long-term business growth.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Organized financial reporting, scheduling and inventory systems to enhance productivity.
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.

Restaurant Manager

Bavarian Bistro And Bar
Leavenworth, WA
01.2017 - 10.2019
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Brew Pub and Brewery Manager

Wenatchee Valley Brewing Company
Wenatchee, WA
09.2014 - 06.2015
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Assistant General Manager

Tsillan Cellars Winery Chelan Washington Wines Vineyard
Chelan, Washington
03.2012 - 12.2015
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee evaluations, and contract details.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

Bachelor of Science - Criminal Justice

Western Oregon University
Monmouth, OR

Skills

  • Promotions and Marketing Strategies
  • Shipping and Receiving Oversight
  • New Business Opportunities
  • Customer Needs Assessments
  • Customer Complaint Resolution
  • Budgeting and Expenditures
  • Profitability Assessments
  • Overseeing Employees
  • Employee Coaching and Motivation
  • Food and Beverage Management

Certification

Washington State MAST permit

Washington State Food Handlers card

Timeline

Beverage Manager

Suncadia Resort
03.2024 - 09.2024

Food and Beverage Manager

Suncadia Resort
12.2022 - 03.2024

Direct to Consumer Manager/Director of Sales and Marketing

Jones Of Washington Winery
10.2019 - 09.2024

Restaurant Manager

Bavarian Bistro And Bar
01.2017 - 10.2019

Brew Pub and Brewery Manager

Wenatchee Valley Brewing Company
09.2014 - 06.2015

Assistant General Manager

Tsillan Cellars Winery Chelan Washington Wines Vineyard
03.2012 - 12.2015

Bachelor of Science - Criminal Justice

Western Oregon University

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Preston Sullivan