PRESTON WADE
Orange City,FL
Summary
Team-oriented individual with strong guest service experience. Adept at learning new concepts, working well under pressure with minimal supervision, and skilled in communication and problem solving. Enthusiastic, eager, and prepared to help an organization excel.
Overview
14
14
years of professional experience
Work History
Property Manager
Elevation Property Management
2023.07 - 2023.12
- Managed 6 buildings, 497 individual units, a 7 person maintenance crew and a 5 person front office staff.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
NDC Asset Management Inc.
2023.01 - 2023.07
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order on property.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Store Manager
Mattress Firm
2022.06 - 2023.01
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable sleep system sales with high success rate.
Roving Leasing Manager
Dominium Inc
2019.08 - 2021.03
- The Roving Leasing Manager took me round the country where I was responsible for fixing low tenant occupancy at struggling Dominium apartment communities. Once on the ground in multiple markets, I tracked low occupancy origins by conducting onsite inspections of make ready units, property amenities, and overall curb appeal, as well as secret shopping competitors. Once in the office, e recommendations and created an action plan to raise occupancy to the accepted level. Typical starting occupancy percentage was 80%. After action plan implementation, occupancy would be 95%. If needed, leasing training for onsite leasing staff was developed and implemented based on observation of staff KPIs used to determine any weak points in leasing systems and behaviors. Other responsibilities included applying action plans for maintenance order back log completion, file audits, balance due notification and collection, and delinquency reduction,and renewals.
Intake Specialist
Morgan &Morgan Law Firm
2018.09 - 2019.08
- As an intake specialist with Morgan & Morgan, I am the first contact for potential clients of the firm who are seeking legal representation for legal matters. IT was my task to render the free consultation to determine if the potential client's legal inquiry was indeed a matter that the firm is able to assist with.
Account Manager 1
Staples Business Advantage
2016.10 - 2018.04
- At the Account Manager 1 position with Staples, my main task was to grow accounts through building and maintaining great relationships with business decision makers with consultative sales. My daily tasks consist of various customer service tasks with a focus on business contact and product sales. During my time as an AM1, I was the AM1 company wide in facilities sales. This helped to earn me a promotion ato facilities specialist.
Store Manager
Mattress Firm
2014.10 - 2016.04
- I was responsible for meeting a daily store sales budgets. I was also responsible for inventory control, guest services, and store cleanliness. Outside of my personal sales goals, it was my responsibility to create a motivating and empowering environment for my team to be as successful as possible.
Agent
American Income Life
2014.07 - 2014.09
- I had the privilege of helping families develop protections programs specially created based on individual family needs through relationship building with clients and their families.
Account Executive
CBS Outdoor
2013.09 - 2014.02
- During my time with CBS Outdoor, I gained valuable skills in my first experience with outside sales. In the highly competitive business world, reaching a target audience is the name of the game. I was instrumental in helping a number of local Orlando business solve their problem of gaining maximum exposure in the highly competitive market.
Leasing Consultant
Equity Residential
2011.05 - 2013.02
- As a leasing consultant, I came to learn how fulfilling it is to positively impact the lives of others. While with Equity residential, I was staffed at property as the only leasing consultant. It was there that I learned the importance of relationship building and time management. I learned that a genuine smile and a sincere desire to serve can move mountains. My responsibilities included, sales, marketing, and property administration. I was also part of a team that through gaining great relationships with the community residents, took the property from a "C" rating by our company to an "A" rating with a 98% resident satisfaction rating from a 71% rating.
Leasing Consultant
Picerne Development
2010.04 - 2010.11
- It was there that I was first exposed to relationship building as a cornerstone of success in the customer service industry. While employed at Picerne, I worked in the low income housing market. It was there that my skills in time management and organization were tested as the tax credit housing industry is administration where detail orientation was the key to survival..
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL2009
Skills
- MRI accounting software
- Tenant and eviction laws
- Maintenance knowledge
- Property tours and inspections
- Affordable housing programs knowledge
- Exceptional oral and written communication skills
- Staff Management
- Adaptable
- Leasing and sales
- Property management
Additional Information
- Life Health,and Annuities License holder. Registered with the Florida Department of Financial Services. License #W207019
Timeline
Property Manager
Elevation Property Management
2023.07 - 2023.12
Property Manager
NDC Asset Management Inc.
2023.01 - 2023.07
Assistant Store Manager
Mattress Firm
2022.06 - 2023.01
Roving Leasing Manager
Dominium Inc
2019.08 - 2021.03
Intake Specialist
Morgan &Morgan Law Firm
2018.09 - 2019.08
Account Manager 1
Staples Business Advantage
2016.10 - 2018.04
Store Manager
Mattress Firm
2014.10 - 2016.04
Agent
American Income Life
2014.07 - 2014.09
Account Executive
CBS Outdoor
2013.09 - 2014.02
Leasing Consultant
Equity Residential
2011.05 - 2013.02
Leasing Consultant
Picerne Development
2010.04 - 2010.11
Bachelor of Science - Hospitality Management
University of Central Florida
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