Preston Walker
Fort Smith,AR
Summary
Developed strong organizational and time management skills in fast-paced warehouse environment. Effectively managed inventory control and coordinated logistics to optimize efficiency. Seeking to transition into new field where these skills can contribute to dynamic and collaborative team setting.
Overview
10
10
years of professional experience
Work History
Dock Associate
Dillards Department Store
Fort Smith, AR
04.2024 - Current
- Enhanced warehouse efficiency by organizing dock layout and implementing inventory management systems
- Organized warehouse stock and delivered product to sales floor
- Reduced cargo damage by properly securing loads and following proper handling procedures
- Assisted in training new hires on dock procedures, safety protocols, and company policies
- Supported successful audits through accurate record-keeping and documentation of all relevant shipping data
- Managed inventory control efforts, reducing discrepancies between physical counts and system records
Customer Service Manager
Walmart Supercenter
Fort Smith, AR
08.2016 - 09.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Led cashier team, enhancing collaborative work culture
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
Contractor/Credit Card Specialist
Sykes Enterprises, Incorporated
Fort Smith, Arkansas
11.2014 - 10.2016
- Provided accurate information regarding mortgage payments
- Delivered assistance for queries regarding Bank of America credit cards
- Executed processing of payments to credit accounts
- Activate or start new credit cards
- Allocated gift rewards based on customer requirements
- Handled calls effectively to ensure calm resolutions
Education
Bachelor - Psychology
Capella University
Minneapolis, MNSkills
- Customer service and assistance
- Loading and unloading
- Warehouse safety
- Package handling
- Pallet jack operation
- Freight organization
- Dock maintenance
- Scanning tools
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Timeline
Dock Associate
Dillards Department Store
04.2024 - Current
Customer Service Manager
Walmart Supercenter
08.2016 - 09.2017
Contractor/Credit Card Specialist
Sykes Enterprises, Incorporated
11.2014 - 10.2016
Bachelor - Psychology
Capella University