Preston Wallis
Pembroke,NH
Summary
Detail-oriented technology professional with experience in technical support, software development, and problem-solving. Skilled in troubleshooting, customer communication, and software engineering fundamentals. Proven record of maintaining >90% CSAT, contributing to process improvements, and delivering results in hybrid and remote environments. Passionate about leveraging technical and soft skills to enhance user experiences and solve complex challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Customer Support Representative
SpotOn Fence
Manchester, New Hampshire (Hybrid)
04.2025 - Current
- Provide technical support for GPS dog fence systems via phone, email, and live chat, maintaining >90% CSAT score.
- Create and optimize FAQ content, canned replies, and knowledge resources to improve support efficiency.
- Identify, document, and escalate software and hardware issues to engineering teams, facilitating timely resolutions.
- Recognized for high-quality communication and performance, receiving a raise and multiple bonuses.
- Participate in collaborative projects and process improvements to enhance user experience.
Fulfillment Center Associate
Amazon DNH2
Hooksett, NH (On-site)
08.2022 - 04.2025
- Maintained top stow rates and productivity metrics, receiving multiple raises and recognition as hardest-working team member.
- Processed high-volume orders while ensuring adherence to quality and safety standards.
- Coordinated with peers to troubleshoot operational issues, enhancing overall process efficiency.
- Developed teamwork, time management, and problem-solving skills in a fast-paced warehouse environment.
Software Engineer Intern
SportsVisio
, (Remote)
09.2024 - 12.2024
- Built and tested front-end applications using Angular, JSON, and web technologies.
- Contributed to early feature development for sports analytics systems, participated in code reviews, and received mentorship.
- Applied Agile workflows, debugging techniques, and technical documentation practices.
Education
Associate of Science (A.S.) - Information Technology - Software Development
NHTI
Concord, NH12-2024
High School Diploma -
Pembroke Academy
Pembroke, NH06-2022
Skills
Technical: Technical Support, Customer Support, CRM, Troubleshooting, Problem Solving, Technical Communication, Python, SQL, Object-Oriented Programming (OOP), Web Development, Front-End Development, Angular, JSON, Mobile App Development, Agile Methodologies, Technical Documentation, Remote Work
Soft: Leadership, Communication, Teamwork, Time Management, Tenacious Work Ethic, Productivity Improvement, Process Efficiency, Inventory Management, Warehouse Operations
Accomplishments
Dean's List – NHTI (All Semesters, 2022–2024)
National Society of Leadership and Success (NSLS) – Member
BCANH Scholarship Recipient – Pembroke Academy (2022)
First Team All-State Baseball – Pembroke Academy (2022)
Team MVP Baseball – Pembroke Academy (2022)
Basketball Tournament Champion & MVP – Pembroke Academy (2019)
National Society of Leadership and Success (NSLS) – Member
BCANH Scholarship Recipient – Pembroke Academy (2022)
First Team All-State Baseball – Pembroke Academy (2022)
Team MVP Baseball – Pembroke Academy (2022)
Basketball Tournament Champion & MVP – Pembroke Academy (2019)
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
Mindful Communication – NHTI
Timeline
Technical Customer Support Representative
SpotOn Fence
04.2025 - Current
Software Engineer Intern
SportsVisio
09.2024 - 12.2024
Fulfillment Center Associate
Amazon DNH2
08.2022 - 04.2025
Associate of Science (A.S.) - Information Technology - Software Development
NHTI
High School Diploma -
Pembroke Academy