Aquatics professional with history of ensuring top-notch facility safety and guest satisfaction. Proven ability to lead teams effectively and adapt to changing operational needs. Known for strong collaboration skills and results-driven mindset, with expertise in crisis management and staff training.
Overview
11
11
years of professional experience
Work History
Warehouse Specialist
Akima Global Services
09.2024 - Current
Verified amount of items received in orders and cross-checked with invoices.
Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
Loaded and unloaded items from and to shipping containers and vessels.
Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
Acted as a liaison between the warehouse team and customer service department to resolve any order-related issues or discrepancies quickly.
Packaged items for safe shipment and protection from damage in transit.
Helped keep inventory accurate by overseeing daily cycle counts.
Optimized storage space utilization through strategic placement of products based on size, weight, and frequency of access.
Coordinated with shipping carriers to schedule pickups and deliveries, ensuring orders were processed efficiently without delays.
Handled hazardous materials properly according to established protocols while maintaining compliance with relevant regulations.
Checked packages and merchandise for damage and notified vendors.
Loaded, unloaded, and moved material to and from storage and production areas.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Used forklifts and pallet jacks to relocate products.
Recreation Assistant
FMWR, Fort Hunter Liggett
09.2023 - Current
Communicated accurate information about available services and facilities to promote enrollment
Delivered recreational programs to meet needs and preferences of diverse resident population
Responded to public inquiries to provide information about programs and facilities
Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities
Collected and analyzed participant feedback to inform program improvements
Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance
Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers
Administered program surveys and evaluations to participants to measure facility performance
Distributed publicity for programs to market programs
Maintained order among participants and spectators to enforce conduct rules conformance
Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement
Inspected and cleaned all equipment and supplies to maintain operational standards
Compiled hourly user statistics to document usage, issues, and incidents to complete daily report form
Performed light custodial duties to provide clean and inviting facilities
Discussed safety and maintenance concerns with supervisor for remediation
Designed enjoyable and innovative customized training programs based upon fitness goals
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
Ordered and maintained all recreational equipment
Provided clear instruction to activity and program participants to deliver fun and safety
Performed clerical duties, including registering participants and answering specific event inquiries
Trained staff members on conducting events and following safety procedures
Kept athletic and games equipment and facilities organized and maintained
Designed customized client programs to meet individual fitness needs
Lifeguard
FMWR
09.2023 - Current
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Monitored safety of guests in and around swimming pool.
Provided friendly customer service to guests and addressed concerns.
Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Responded to emergency situations in a timely, efficient manner.
Upheld hygiene standards in pool and surrounding area.
Prevented accidents through regular equipment inspections and maintenance.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
Streamlined facility operations by establishing clear communication channels between staff members.
Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
Monitored pool area for violations and potential hazardous situations.
Directed and oversaw maintenance records and incident reports.
Implemented risk assessment procedures to identify potential hazards and minimize accidents at the facility.
Led staff meetings to discuss updates on policies, best practices, and ongoing training opportunities for lifeguards.
Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
Carefully observed people to monitor pool activities and member safety.
Managed budgets effectively, optimizing resources while maintaining high-quality services for patrons.
Taught daily swim instruction to students varying in ages and skill levels.
Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Took notes strengths and weaknesses of each child in class to track progress.
Adapted teaching techniques to different learning styles.
Logistics Assistant Manager
Apption Labs, Studio City, CA
08.2022 - 04.2023
Directed shipping and receiving of wide range of products daily
Planned and supervised shipments from productions
Handled day-to-day shipping and receiving overseeing more than 2500 packages per day
Kept corporate departments and customers updated on critical shipments
Prepared updated shipment reports for executives and clients
Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals
Administered sales orders, as well as processed and documented transactions
Expedited resolutions of shipping errors and packaging mistakes
Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with U.S
Army regulations and DoD directives
Conducted research to address shipping errors and packaging mistakes
Pool Service Technician
Aqua Masters Inc, Burbank, CA
09.2021 - 04.2022
Tested and balanced pool water to maintain safe and healthy swimming environment
Inspected pool equipment and verified proper functionality to maintain safety standards
Brushed pool walls and floors to reduce algae and slime formation and prevent staining
Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment
Demonstrated courtesy, respect and professionalism to promote company values and customer care
Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool
Assembled and disassembled filters for pool openings, closings and repairs
Worked with diverse types of weather and ground conditions
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
Crew Member
AMC Theatres, Burbank, CA
06.2021 - 09.2021
Provided excellent customer service by greeting customers and meeting quality expectations
Took orders, prepared meals and collected payments
Assisted other team members to achieve goals
Prepared and cooked food orders for customers by noting customizations and portion sizes
Prepared products following restaurant, health, and safety standards and procedures
Collaborated with team members to complete orders
Kept food preparation area, equipment and utensils clean and sanitary
Became familiar with products to answer questions and make suggestions
Worked well with teammates and accepted coaching from management team
Security Guard
Securitas Security Services USA, Studio City, CA
07.2020 - 04.2021
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
Operated handheld metal detector and other surveillance devices to screen individuals entering facility
Secured premises and personnel by patrolling property and monitoring surveillance equipment
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
Worked independently and collaboratively to resolve urgent issues to protect lives and property
Guided periodic property safety inspections and oversaw remedial action for potential hazards
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
Monitored employee activities, confirming compliance with security regulations
Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
Oversaw daily monitoring and patrolled buildings, grounds, and work sites
Checked and verified photo identification prior to granting facility access
Interacted assertively but non-confrontationally with all levels of personnel and general public
Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
Responded quickly to emergency situations to assess and deflect issues
Secured personal and company goods against robbery, vandalism and illegal entry
Participated in staff meetings, special events and professional development activities
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Identified violators and escorted departing personnel to guard against theft of property
Reported irregularities such as fire and safety hazards to maintenance
Patrolled and monitored premises in company vehicle, on bicycle and by foot
Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties
Permitted entry with escort for approved persons into secure locations
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Contacted law enforcement in case of unauthorized persons, documents and materials
Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management
Remained calm, assertive and mindful to think critically and problem solve during stressful situations
Responded quickly to incidents and assessed active situations for security concerns
Promoted public awareness and community education programs to educate public on false alarm prevention and compliance
Electronic Maintenance Technician II
Valiant Integrated Services, Fort Hunter Liggett
10.2019 - 05.2020
Executed tasks within time and budget constraints
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
Optimized work readiness with effective gathering of parts and supplies in alignment with specifications
Reviewed technical documentation to complete equipment maintenance and repair
Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles
Positively engaged with customers and maintained professional appearance at all times as company representative
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
Produced parts and assemblies quickly and efficiently within tolerances
Safely and effectively handled wide range of cleaning products and solutions
Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications
Home Station Instrumentation Training System (HITS) / Multiple Integrated Laser Engagement System (MILES)
Recreation Manager
FMWR, Fort Hunter Liggett
04.2014 - 05.2020
Communicated accurate information about available services and facilities to promote enrollment
Delivered recreational programs to meet needs and preferences of diverse resident population
Responded to public inquiries to provide information about programs and facilities
Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities
Collected and analyzed participant feedback to inform program improvements
Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance
Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers
Administered program surveys and evaluations to participants to measure facility performance
Distributed publicity for programs to market programs
Maintained order among participants and spectators to enforce conduct rules conformance
Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement
Inspected and cleaned all equipment and supplies to maintain operational standards
Compiled hourly user statistics to document usage, issues, and incidents to complete daily report form
Performed light custodial duties to provide clean and inviting facilities
Discussed safety and maintenance concerns with supervisor for remediation
Designed enjoyable and innovative customized training programs based upon fitness goals
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
Ordered and maintained all recreational equipment
Provided clear instruction to activity and program participants to deliver fun and safety
Performed clerical duties, including registering participants and answering specific event inquiries
Trained staff members on conducting events and following safety procedures
Kept athletic and games equipment and facilities organized and maintained
Designed customized client programs to meet individual fitness needs
Education
High School -
King City
King City, CA
06.2017
Skills
Strong communication skills
Team leadership qualities
CPR and AED training
Record keeping and reporting
Certified lifeguard
Staff supervision experience
Instructor training and evaluation
Swim team coordination
Facility maintenance
Swimming instruction
Teamwork and collaboration
Customer service
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Successfully led swim training classes for participants of various ages.
Improved customer satisfaction by resolving issues in a timely manner.
Selected as mentor/trainer for new hires.
Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
Consistently achieve deadlines and optimize workflow through efficient team collaboration.
Recommend strategic process improvements to improve operations.
Awards
Lifeguarding/First Aid/CPR/AED – APRIL 2014 ongoing., Sports – Event Planning (CUR)., Sports – History and Theory (CUR)., Sports – RecTrac (CUR)., Sports – Tournaments (CUR)., West Coast Garrison Intial OPEX., HITS/MILES Operator., Selected as mentor/trainer for new hires., Consistently achieve deadlines and optimize workflow through efficient team collaboration., Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Warehouse Specialist
Akima Global Services
09.2024 - Current
Recreation Assistant
FMWR, Fort Hunter Liggett
09.2023 - Current
Lifeguard
FMWR
09.2023 - Current
Logistics Assistant Manager
Apption Labs, Studio City, CA
08.2022 - 04.2023
Pool Service Technician
Aqua Masters Inc, Burbank, CA
09.2021 - 04.2022
Crew Member
AMC Theatres, Burbank, CA
06.2021 - 09.2021
Security Guard
Securitas Security Services USA, Studio City, CA
07.2020 - 04.2021
Electronic Maintenance Technician II
Valiant Integrated Services, Fort Hunter Liggett
10.2019 - 05.2020
Recreation Manager
FMWR, Fort Hunter Liggett
04.2014 - 05.2020
High School -
King City
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