Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Preston Wiggins

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to guests, creating a pleasant work environment for staff, excelling in restaurant operations, managing staff, and increasing profits. Extensive experience in creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural talent for building relationships with guests and staff. I am looking for opportunities to grow and develop myself as a leader and beyond.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Carrabba's Italian Grill
07.2023 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Built relationships with customers and community to establish long-term business growth.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Hosted wine dinners along with my managing partner with guest counts from 90-120 once per month.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Assistant General Manager

Tijuana Flats
09.2021 - 07.2023
  • Managed a team of up to thirty restaurant staff, maintaining exceptional customer service and quality standards.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Supervised all areas of the restaurant to keep it clean and well-maintained.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Designed and implemented strategies to reduce food costs and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Built and leveraged community relationships to drive business and maximize catering events.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Handled cash accurately and prepared deposits.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Assistant Manager

Arby's
11.2017 - 09.2021
  • Led and directed team members on effective methods, operations, and procedures.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Contributed to consistent customer satisfaction ratings by producing high-quality food and providing timely service.

Education

Associate of Arts - Business And Information Management

Seminole State College of Florida
Sanford, FL
12.2024

Skills

  • Budget Controls
  • Decision-Making
  • Staff Management and Development
  • Interviewing & Hiring
  • Kitchen Management
  • Efficient and Detail-Oriented
  • Integrity and Strong Work Ethic
  • Leadership and Team-building
  • Employee Scheduling
  • Office 365
  • P&L Analysis
  • Business Leadership
  • Catering

Certification

ServSafe Certified

December 2024

Timeline

Restaurant Manager

Carrabba's Italian Grill
07.2023 - Current

Assistant General Manager

Tijuana Flats
09.2021 - 07.2023

Assistant Manager

Arby's
11.2017 - 09.2021

Associate of Arts - Business And Information Management

Seminole State College of Florida

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Preston Wiggins