Preston Wiggins
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to guests, creating a pleasant work environment for staff, excelling in restaurant operations, managing staff, and increasing profits. Extensive experience in creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural talent for building relationships with guests and staff. I am looking for opportunities to grow and develop myself as a leader and beyond.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Carrabba's Italian Grill
Lake Buena Vista, FL
07.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
- Built relationships with customers and community to establish long-term business growth.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Hosted wine dinners along with my managing partner with guest counts from 90-120 once per month.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Assistant General Manager
Tijuana Flats
University Of Central Florida
09.2021 - 07.2023
- Managed a team of up to thirty restaurant staff, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Designed and implemented strategies to reduce food costs and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Built and leveraged community relationships to drive business and maximize catering events.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Handled cash accurately and prepared deposits.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Manager
Arby's
Oviedo, FL
11.2017 - 09.2021
- Led and directed team members on effective methods, operations, and procedures.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Contributed to consistent customer satisfaction ratings by producing high-quality food and providing timely service.
Education
Associate of Arts - Business And Information Management
Seminole State College of Florida
Sanford, FL12.2024
Skills
- Budget Controls
- Decision-Making
- Staff Management and Development
- Interviewing & Hiring
- Kitchen Management
- Efficient and Detail-Oriented
- Integrity and Strong Work Ethic
- Leadership and Team-building
- Employee Scheduling
- Office 365
- P&L Analysis
- Business Leadership
- Catering
Certification
ServSafe Certified
December 2024
Timeline
Restaurant Manager
Carrabba's Italian Grill
07.2023 - Current
Assistant General Manager
Tijuana Flats
09.2021 - 07.2023
Assistant Manager
Arby's
11.2017 - 09.2021
Associate of Arts - Business And Information Management
Seminole State College of Florida