Preston Winchester
Mission Viejo,CA
Summary
IT Help Desk Technician with over one year of professional experience providing technical support, administering Microsoft 365 and Entra ID environments, and supporting enterprise applications including JD Edwards EnterpriseOne (E1) and RF-SMART. Proven ability to troubleshoot hardware, software, and user account issues while developing technical documentation and improving IT processes. Seeking to leverage my experience in a Help Desk II or Junior Systems Administrator role.
Overview
7
7
years of professional experience
Work History
IT Help Desk
Dunlop Sports Americas
Huntington Beach, CA
02.2025 - Current
- Provided technical support to users, resolving hardware and software issues promptly and effectively.
- Developed documentation for software applications and procedures.
- Diagnosed and resolved technical issues for diverse systems, ensuring minimal downtime.
- Created & deactivated user accounts for JD Edwards Enterprise 1 and RF Smart
- Assisted in maintaining inventory of IT equipment and supplies.
IT Help Desk Intern
Cal State Dominguez Hills
Carson, CA
08.2023 - 12.2023
- Provided L1 support for hardware and software issues to students
- Setup and relocate workstations for staff
- Assist other technicians with tickets and document soltions
Outside Service Associate
Troon Golf
Monarch Beach Golf Links
08.2020 - Current
- Park and retrieve vehicles for guests.
- Prepare golf carts daily by stocking pencils, tees, scorecards, and towels.
- Assisting guests by carrying clubs to and from the car.
- Maintain high customer satisfaction standards to meet or exceed targets.
- 2022 Employee of the year and Q3 quarter.
Guest Service Captain
Towne Park
Renaissance ClubSport Aliso Viejo
04.2019 - 03.2020
- Responded to inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with hotel management to facilitate smooth hotel operations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Facilitated and logged opening, closing, and shift changes.
Education
Bachelor of Science - Information Technology
California State University - Dominguez Hills
Carson, CA12.2024
Associate of Arts - Liberal Studies / Transfer Credits
Saddleback College
Mission Viejo, CA06.2022
Skills
- Microsoft 365 & Entra Administration
- Microsoft Intune
- IT Asset Management
- Active Directory
- Hardware Repair
- Printer & Peripheral Support
- Hardware Deployment & Imaging
- Technical Documentation
Timeline
IT Help Desk
Dunlop Sports Americas
02.2025 - Current
IT Help Desk Intern
Cal State Dominguez Hills
08.2023 - 12.2023
Outside Service Associate
Troon Golf
08.2020 - Current
Guest Service Captain
Towne Park
04.2019 - 03.2020
Bachelor of Science - Information Technology
California State University - Dominguez Hills
Associate of Arts - Liberal Studies / Transfer Credits
Saddleback College