Summary
Overview
Work History
Education
Skills
Websites
Awards
Certification
Timeline
Generic

Preston J. McNichols

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Offers leadership, guidance and direction for shift and acts as coach, mentor and facilitator while developing and training staff.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Owner Services Overnight Manager

Flexjet
08.2023 - Current
  • Work alongside Sales VP, C-Suite Executives daily with a hands-on approach to act on whatever may be needed delegating work to Specialist's.
  • Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
  • Monitor MOD and Team e-mail boxes for flow-control to ensure seamless experience(s)
  • When providing concessions and guarantees be able to interpret contract language and be able to send messages that manage the current and future expectations for Owners
  • Supervised overnight staff, providing coaching, guidance, and performance evaluations to foster a positive work environment.
  • Assist Service Managers for escalation
  • Act as the first point of contact during weekend shifts and on call after hours on workdays
  • Have skills to know when to include Sr. Managers as needed
  • Assist with orchestrating complex trip management, which may include but not limited to C2 and C3 Owners, International Flight Activities, Demonstration and Administration flights, and any special requests involving Owner Services, Sales VP's, and the GCC Management.
  • Assisted in the hiring process for new employees, conducting interviews and onboarding newly hired team members effectively.
  • Participated in regular manager meetings where I contributed insights from my shift experience to drive overall store improvements.

Owner Services Assistant Manager

Flexjet
04.2023 - 08.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assist Team members with Owner communication (proofreading emails & advice on delivering information via phone conversation)
  • Developed strong working relationships with staff, fostering a positive work environment.
  • When providing concessions and guarantees be able to interpret contract language and be able to send messages that manage the current and future expectations for Owners
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Bridge the gap and coordinate between Team Managers and Service Managers to ensure days of issues are being handled in a timely fashion
  • Keeper of MOD email and phone as a primary duty
  • Assist Service Managers for escalation for day of and next day Owner follow-up
  • Process credits if needed through the Experience Log as well as tracking on service tracker
  • Working with Sales Vice Presidents during and following issues or resolutions
  • Act as the first point of contact during weekend shifts and on call after hours on workdays
  • Ensured passenger satisfaction by proactively addressing issues and providing timely information updates.

Corporate Services Account Manager

Flexjet
07.2022 - 04.2023
  • Provided world-class professional service to C-Suite Executives, Celebrities and Presidents clientele
  • On-call work from anywhere in the world
  • Professionally handled high volumes of complex aircraft travel requests
  • Scheduled travel and other accommodations based on individual needs
  • Ability to understand contract terminology and aircraft knowledge
  • Proactively communicate any changes, delays or other potential disservice concerns to clients
  • Provided daily quality control of all trip details and ensure all proper documentation is executed
  • Worked closely with operations/internal departments to resolve conflicts
  • Worked closely with confidential clientele to create unforgettable VIP experiences
  • Assisted with international documentation and international ground communications.

Owner Services Specialist

Flexjet
05.2021 - 07.2022
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
  • Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
  • Communicating information from internal sources to owners & VIP executives and celebrities
  • Creating personal relationships with our owners to maintain their trust
  • Working in tangent with other operation sources to bring the entire trip together.

Accounts Administrator

Capstone Real Estate Investments
09.2020 - 05.2021
  • Reduced late payments by implementing efficient invoice tracking systems.
  • Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
  • Developed effective relationships with key stakeholders, including clients, vendors, bankers, auditors, improving communication flow within the organization.
  • Assisted in budget preparation, providing accurate account balances and expense projections.
  • Enhanced financial accuracy by streamlining the accounts payable and receivable processes.
  • Meeting delinquency goals, assisted with management with monthly AP procedures, and collaborating with management dealing with special projects

Marketing Assistant

Capstone Real Estate Investments
10.2019 - 09.2020
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
  • Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.

Manager

Tree City Coffee & Pastry
10.2018 - 02.2020
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee bar environment.
  • Reduced waste and increased profits by closely monitoring inventory levels, ordering supplies, and managing stock rotation.
  • Developed and implemented staff training programs to ensure consistent product quality and exceptional customer service.
  • Maintained a clean, organized, and visually appealing store environment to attract customers and encourage repeat business.
  • Resolved customer complaints in a timely manner, demonstrating empathy and commitment to excellent service experiences.
  • Established strong vendor relationships for obtaining high-quality products at competitive prices while ensuring supply chain continuity.
  • Adhered strictly to food safety regulations thus maintaining consistently high standards of cleanliness throughout the establishment.
  • Set up daily drawers, verified totals and prepared cash deposits.
  • Oversaw daily coffee shop operations according to company policies.

Education

Masters of Business Administration -

Case Western Reserve University
Cleveland, Ohio

Bachelor of Science in Aeronautics -

Kent State University
Kent, Ohio

Private Pilot Rated -

Kent State University Flight School
Kent, Ohio

Skills

  • Airport Procedures
  • Part 139, Part 141, Part 91K
  • Fair housing laws
  • Air Regulation (FAR's)
  • Sales Strategies
  • Zoom
  • Staff training
  • Virtual/Hybrid trained
  • Quality control
  • Zendesk
  • Delivery Overseeing
  • Outlook Office Proficient
  • Policy Enforcement
  • Employee Relations

Awards

  • Vice President of National Gay Pilots Association (Kent State University, Chapter), 2020 - 2021
  • Secretary of the National Gay Pilots Association (Kent State University, Chapter), 2019 - 2020
  • Senator of Off Campus and Commuter Students (Kent State University, Undergraduate Student Government), 2020 - 2021
  • Senator At-Large (The University of Akron, Undergraduate Student Government), 2017 - 2018

Certification

Private Pilots License

Timeline

Owner Services Overnight Manager

Flexjet
08.2023 - Current

Owner Services Assistant Manager

Flexjet
04.2023 - 08.2023

Corporate Services Account Manager

Flexjet
07.2022 - 04.2023

Owner Services Specialist

Flexjet
05.2021 - 07.2022

Accounts Administrator

Capstone Real Estate Investments
09.2020 - 05.2021

Marketing Assistant

Capstone Real Estate Investments
10.2019 - 09.2020

Manager

Tree City Coffee & Pastry
10.2018 - 02.2020

Masters of Business Administration -

Case Western Reserve University

Bachelor of Science in Aeronautics -

Kent State University

Private Pilot Rated -

Kent State University Flight School

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Preston J. McNichols