Summary
Overview
Work History
Education
Skills
Timeline
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Prestun Burk

La Porte,TX

Summary

Accomplished Flight Attendant offering over two years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

3
3
years of professional experience

Work History

Flight Attendant

United Airlines
01.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Flight Attendant

Mesa Airlines
07.2022 - 01.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Gate Service Agent

Envoy Airlines
10.2021 - 07.2022
  • Enhanced customer satisfaction by providing timely and efficient gate services.
  • Updated passenger records in reservation system accurately and promptly after any changes or requests.
  • Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
  • Supported fellow agents during busy times to ensure timely processing of passengers at gates.
  • Ensured accurate flight information displays by updating gate boards and monitor systems.
  • Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
  • Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.

Education

Bachelor of Science - Finance

Maryville University of Saint Louis
St Louis, MO
02.2027

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Hospitality service expertise
  • Professional Appearance
  • Verbal and written communication
  • Safety Procedures

Timeline

Flight Attendant

United Airlines
01.2023 - Current

Flight Attendant

Mesa Airlines
07.2022 - 01.2023

Gate Service Agent

Envoy Airlines
10.2021 - 07.2022

Bachelor of Science - Finance

Maryville University of Saint Louis

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Prestun Burk