Presun Bhujel
Columbus,United States
Summary
Efficient and hard-working competent who will exceed expectations to improve the organization. Very professional with communication and relationships regarding customers and workmates. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Friendly and prompt Front Service Clerk with good skills using phone, computer, and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse inhandling front office operations. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Dicks Sporing Goods
10.2023 - Current
- Led the front end of the store, directed cashiers to work fluently, and provided the best possible customer service to individuals who had difficulties.
- Counted all of the cash registers at the end of the shifts to provide a safe count for the store Manager.
- Helped the Manager close the store during night shifts.
- Made sure the front-end cashiers got their breaks/lunch during busy times by providing backup.
- Handled escalated calls calmly, finding resolutions that satisfied both the company's and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Established trust with clients through clear communication, patience, and understanding of their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front End Associate
Target
05.2023 - 09.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
Learning Ambassador
Amazon
07.2022 - 11.2022
- Welcomed the new hires in the building and introduced them to the Amazon working environment.
- Taught the new hires the best ways to work efficiently.
- Taught the new hires multiple steps to work safely by following the policies and regulations provided by the Amazon safety team.
- Helped the Managers with understanding and mentoring struggling workers and conveyed the workers that there are better ways to decrease the stress and complications.
- Provided the workers with best possible help to adjust in the Amazon Warehouse facility by creating a welcoming environment.
- Designed and executed comprehensive lesson plans aligned with state standards and district objectives.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
Education
Bachelor of Science - Consumer And Family Financial Services
Ohio State University
Columbus, OH05.2025
High School Diploma -
Westerville North High School
Westerville, OH05.2021
Skills
Customer Service
Good communication skills
Call center experience
Complaint Handling
Excellent written and oral communication
Customer Relationship Management
Account Management
Problem-solving abilities
Computer Proficiency
Active Listening
Microsoft Outlook
Call Management
Critical Thinking
Details
Columbus, Ohio
Languages
Nepali
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional
American Sign Language
Limited Working
Timeline
Customer Service Specialist
Dicks Sporing Goods
10.2023 - Current
Front End Associate
Target
05.2023 - 09.2023
Learning Ambassador
Amazon
07.2022 - 11.2022
Bachelor of Science - Consumer And Family Financial Services
Ohio State University
High School Diploma -
Westerville North High School
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