
Dynamic and adaptable professional with experience leading teams, managing luxury amenity operations, and overseeing high-volume program and administrative environments. Known for strong communication, organization, and problem-solving skills, with a track record of improving systems, strengthening service quality, and keeping operations running smoothly. Brings a blend of leadership, customer experience, and operational expertise to deliver structure, efficiency, and a high standard of service in any setting.
• Oversee daily operations of luxury residential amenities including pool, gym, lounges, sauna/steam, screening room, and playroom.
• Lead, train, and supervise concierge, lifeguard, and porter teams to maintain elite service standards.
• Manage resident interactions, reservations, event logistics, and special requests with professionalism.
• Ensure safety and compliance including pool chemical logs and DOH standards
• Coordinate with property management, engineering, and vendors for maintenance, repairs, and inspections.
• Improve operational efficiency through stronger systems, structure, and service quality.