Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Pretam Nandi

Queens

Summary

Dynamic and adaptable professional with experience leading teams, managing luxury amenity operations, and overseeing high-volume program and administrative environments. Known for strong communication, organization, and problem-solving skills, with a track record of improving systems, strengthening service quality, and keeping operations running smoothly. Brings a blend of leadership, customer experience, and operational expertise to deliver structure, efficiency, and a high standard of service in any setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Elite Amenity Management
06.2025 - Current

• Oversee daily operations of luxury residential amenities including pool, gym, lounges, sauna/steam, screening room, and playroom.
• Lead, train, and supervise concierge, lifeguard, and porter teams to maintain elite service standards.
• Manage resident interactions, reservations, event logistics, and special requests with professionalism.
• Ensure safety and compliance including pool chemical logs and DOH standards
• Coordinate with property management, engineering, and vendors for maintenance, repairs, and inspections.
• Improve operational efficiency through stronger systems, structure, and service quality.

Program Director

New York Edge
04.2023 - 05.2025
  • Manage the schedules and calendars of the CEO and other senior executives
  • Coordinate and schedule meetings and conferences with internal and external stakeholders
  • Prepare and distribute meeting agendas, minutes, and other relevant materials
  • Handle confidential information and documents with discretion and maintain their proper organization

Collection Specialist

Nao Medical
01.2022 - 01.2023
  • Collected and processed drug screen samples with strict adherence to protocols, ensuring accuracy and confidentiality.
  • Managed front desk operations, including greeting patients, answering calls, and scheduling appointments.
  • Maintained inventory of medical supplies, ensuring timely replenishment and accurate record-keeping.

Education

Bachelor of Science - Business Administration, Management and Marketing

University At Albany SUNY
Albany, NY
05-2021

High School Diploma -

Bronx High School of Science
The Bronx, NY
06-2017

Skills

  • Operations Management
  • Team Leadership
  • Customer Experience
  • Communication Skills
  • Problem-Solving
  • Safety & Compliance
  • Scheduling & Coordination
  • Process Improvement

Certification

  • School-Age Care Credential License
  • FDNY Certificate of Fitness
  • Cardiopulmonary Resuscitation Certificate

Languages

English
Bengali
Spanish

Timeline

General Manager

Elite Amenity Management
06.2025 - Current

Program Director

New York Edge
04.2023 - 05.2025

Collection Specialist

Nao Medical
01.2022 - 01.2023

Bachelor of Science - Business Administration, Management and Marketing

University At Albany SUNY

High School Diploma -

Bronx High School of Science