Preti Narayan

· Conduct regular audits and observations (MA rooming, patient experience, AAAHC standards, hand hygiene) to ensure compliance and quality care.

· Assist with staff and clinician meetings, providing focused feedback to improve workflows and team performance.

· Manage service recovery, addressing patient complaints and resolving issues to maintain high patient satisfaction.

· Oversee scheduling and staffing, including updating the staffing tool, managing PTO requests, and ensuring adequate coverage.

· Review and approve timecards and Kronos exceptions, maintaining accurate payroll records.

· Handle Lawson ordering for supplies, ensuring inventory availability and cost control.

· Perform 5S audits, update zone assignments, and maintain compliance logs monthly to support operational excellence.

· Provide floor coverage as needed to maintain patient flow and clinic efficiency.

· Review and sign off on all care center logs, ensuring accuracy and compliance.

· Lead daily huddles to align team priorities and communicate critical updates.

· Support quality metrics initiatives by working patient lists and distributing them to staff for follow-up.

· Assist with staff orientation and training; serve as a preceptor to onboard new team members and reinforce best practices.