Pretom Baidya
Queens
Summary
Dynamic leader and innovator with a proven track record at IXL / Teachers Pay Teachers, enhancing customer experience and driving sales growth by 12%. Expert in data analysis and customer engagement, I've led teams to achieve a 20% increase in customer satisfaction. Skilled in Microsoft Office and adept at fostering team leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
IXL / Teachers Pay Teachers
01.2024 - Current
- Served as the primary contact for customer inquiries, resolving issues related to site functionality, resource accessibility, and technical concerns.
- Troubleshot authentication errors, account login issues, and credential resets, ensuring secure user access.
- Investigated and escalated customer-reported bugs, facilitating timely resolution with technical teams.
- Processed refunds with accuracy, maintaining compliance with company policies, and ensuring customer satisfaction.
- Collaborated with internal teams to enhance the customer experience through feedback and process improvement initiatives.
Sales Purchasing Coordinator
IXL / Teachers Pay Teachers
- Managed end-to-end processing of educational resource orders, ensuring prompt and accurate fulfillment
- Conducted sales trend analysis to track high-demand resources, aiding in inventory planning and promotional strategies
- Oversaw tax-exempt verification for teacher-authors, ensuring compliance with state and federal regulations
- Processed over 400 transactions totaling $50K, maintaining a 98% accuracy rate and contributing to a 12% increase in sales revenue
Department Supervisor
Home Depot
- Led a high-traffic retail department, mentoring employees to meet operational goals and deliver superior customer service
- Increased customer satisfaction scores by 20% through proactive engagement and problem resolution
- Optimized inventory management by utilizing Excel and internal software to track shipments and prevent stock shortages
- Resolved complex customer issues related to product availability, service requests, and warranty claims
Founder
A2 Trading L.L.C
01.2021 - Current
- Built an online trading education community with over 500 members, offering guidance on trading strategies and financial markets
- Developed structured learning modules and real-time market analysis discussions
- Managed financial transactions and generated data-driven reports for risk assessment and planning
Education
Bachelor of Science - Business Administration, General Business
Mercy College
Dobbs Ferry12.2022
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Engagement Skills
- Team Leadership
- Data Analysis & Problem-Solving
- Training & Mentorship
- Process Improvement & Workflow Optimization
- Platform Migration & Seller Support
- Technical Troubleshooting & Bug Analysis
- Account Authentication & User Access Support
- Project Coordination & Agile Methodologies
Certification
- Bloomberg Certification, Bloomberg LP, 01/01/20
- Google Project Management Certificate, In Progress
Projects
- Feature Update & Jira Code Retrieval, 10/17/24, Collaborated with management to locate and analyze legacy Jira code, supporting a key platform feature update. Assisted in testing and validating new implementations for seamless integration.
- Seller Platform Migration, 11/23/24, Led seller transition from Google Jamboard to Miro and FigJam, providing technical support and instructional resources. Developed FAQs and training materials, reducing transition-related support inquiries.
Personal Project
- A2 Trading L.L.C - Founder, 01/01/21 - Present, Built an online trading education community with over 500 members, offering guidance on trading strategies and financial markets. Developed structured learning modules and real-time market analysis discussions. Managed financial transactions and generated data-driven reports for risk assessment and planning.
Languages
Bengali
Native/ Bilingual
Hindi
Professional
English
Native/ Bilingual
Affiliations
- Golf
- Trading
- Playing guitar
- First Generation Graduate
References
References available upon request.
Timeline
Customer Experience Coordinator
IXL / Teachers Pay Teachers
01.2024 - Current
Founder
A2 Trading L.L.C
01.2021 - Current
Sales Purchasing Coordinator
IXL / Teachers Pay Teachers
Department Supervisor
Home Depot
Bachelor of Science - Business Administration, General Business
Mercy College
Similar Profiles
Michelle LangfordMichelle Langford
Curriculum Designer at Teachers Pay TeachersCurriculum Designer at Teachers Pay Teachers
Rachel NiceRachel Nice
Business Owner at Teachers Pay TeachersBusiness Owner at Teachers Pay Teachers
Jenna ThomasJenna Thomas
Curriculum Developer at Teachers Pay TeachersCurriculum Developer at Teachers Pay Teachers