Alecia Alexander
Richmond,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
PBX Operator
Kaiser Permenente
12.2007 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Online Banking Representative
Wells Fargo
04.2006 - 12.2007
- Handled sensitive client data responsibly, adhering to strict privacy protocols set forth by the organization.
- Collaborated with team members to identify opportunities for process improvements, enhancing overall service quality.
- Maintained thorough knowledge of current financial products and services, enabling accurate information sharing with clients.
- Supported fraud detection efforts by monitoring suspicious account activities and escalating concerns as necessary.
- Navigated multiple internal systems simultaneously while assisting customers, demonstrating strong multitasking capabilities.
- Assisted customers with banking needs and inquiries.
Cashier
Nordstrom
01.2004 - 04.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelor of Science - Radiologic Technology
Kaiser Permanente School of Allied Health
Richmond, CA05.2021
Associate of Science - Liberal Arts in Math, Science & Engineering
Contra Costa College
San Pablo, CA05.2017
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06.2003
Skills
- Computer skills
- Time Management
- Organization
- Problem-solving
- Communication
- Teamwork
- Leadership
Timeline
PBX Operator
Kaiser Permenente
12.2007 - Current
Online Banking Representative
Wells Fargo
04.2006 - 12.2007
Cashier
Nordstrom
01.2004 - 04.2006
Bachelor of Science - Radiologic Technology
Kaiser Permanente School of Allied Health
Associate of Science - Liberal Arts in Math, Science & Engineering
Contra Costa College
High School Diploma -
Pittsburg Senior High School