Pretty Pettway

Ensure all Pro orders are accurate and deliveries are executed on time.

Provided training to PSS on utilizing CRM effectively.

Help support and grow the pro business by capturing new accounts while working with PSM.

Year 2023- exceeded sales plan by over a million dollars.

• Contributed to the development of store team members, achieving desired sales goals.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Handled scheduling for store shifts to achieve adequate staffing.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
• Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
• Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
• Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Managed customer complaints and rectified issues to complete satisfaction.
• Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
• Managed opening and closing procedures by reconciling sales records and cash transactions with MyRedvest..
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Promoted store loyalty program to increase customer engagement and drive consistent sales.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Delegated work to 30 employees based on shift requirements, individual strengths and unique training.