Allegra "Nicole" Mosley

Complete routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Loaded and secured items into delivery vehicles of various makes/models, to include Commercial Delivery Vehicles (CDVs), to avoid damage to parcels during delivery. Delivered goods and products to customer on time and in excellent condition. Coordinated efficient merchandise loading and unloading to keep up with tight schedules. Utilized technology to plan and adjust optimal routes based on traffic and weather conditions. Performed troubleshooting tasks. Coordinated efficient routes to avoid delays and optimize schedules. Used situational awareness, proper judgment, and time management skills to determine feasibility, practicality, and time allotted for each delivery stop in order to complete routes in timely manner. Utilized GPS technology and personal geographical knowledge of Hampton Roads area to navigate delivery routes and avoid traffic congestion.

Operated vehicle safely in highly congested areas with no traffic violations. Demonstrated high level of initiative and creativity while tackling difficult tasks. Verified daily deliveries against shipping instructions before delivering packages to customers. Reduced delivery errors by double-checking orders and verifying addresses prior to departure. Obtained signatures for delivery documents and packages. Updated personal logs accurately and according to schedule requirements. Identified issues, analyzed information and provided solutions to problems.

Strengthened communication skills through regular interactions with others. Routinely checked in with dispatch service to update regarding delivery status and situational issues. Kept management informed as to daily activities through use of communication devices and specialized apps design to streamline routine tasks and document information such as mileage, gas use, and special incidents. Generated consistent referrals and repeat business by providing friendly and fast service.

ACCOMPLISHMENTS

• Consistently demonstrated high-quality work performance statistics based on Amazon delivery metrics and standards. In one year spent with A1 Shipping and 1.5 years spent with GenBlu, repeatedly achieved top rank of "Fantastic" on employee scorecard over consecutive six-week periods.

Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose. Maintained records of houses visited, surveys completed and money spent. Stayed current on relevant guidelines, regulations, and procedures necessary for successful task execution within enumerator role. Planned efficient visitation routes by studying maps of assigned areas, reaching more than 45 community households per day. Assisted with day-to-day operations, working efficiently and productively with all team members. Identified issues, analyzed information and provided solutions to problems. Learned and adapted quickly to new technology and software applications.

Completed census questionnaires through use of information database systems. Increased efficiency in data entry by accurately inputting collected information into designated database system. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Demonstrated respect, friendliness and willingness to help wherever needed. Demonstrated strong organizational and time management skills while managing multiple projects. Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of survey''s purpose. Fostered professional relationships with local community leaders and organizations to facilitate access to targeted populations for enumeration purposes. Navigated diverse populations with cultural sensitivity, tailoring communication styles according to each respondent's needs.

Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection. Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience. Remained organized, detail-oriented with strong work ethic, and self-motivated, with strong sense of personal responsibility. Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during enumeration process. Adapted quickly to changing project requirements or field conditions, demonstrating flexibility and resilience throughout enumeration process.

ACCOMPLISHMENTS

• Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks, to conduct over 10,000 census interviews over three months.

Served in Office of Recruitment, Examination, and Employment (HR/REE/REC) to support recruitment efforts, career development, and programs for Department’s Foreign and Civil Service employees. Conducted informal meetings with State Department officials and career foreign service officers. Coordinated events, managing logistics and ensuring smooth execution from start to finish. Gathered relevant data to inform decision-making processes. Increased team efficiency by ~15% by streamlining work processes and implementing organizational systems.

Optimized customer experience by delivering superior services and effectively troubleshooting issues. Expanded professional network by attending industry conferences and engaging in meaningful conversations with peers and thought leaders alike. Conducted research projects, gathering data and information from variety of sources. Assisted in project management, contributing to successful project completion within deadlines. Helped meet changing demands by recommending improvements to business systems or procedures. Devised and implemented processes and procedures to streamline operations and reduce department budget by 10%. Supported human resources functions, including recruiting new talent and facilitating onboarding processes for new hires. Gathered, organized and input information into digital database. Maintained database systems to track and analyze operational data.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Strengthened communication skills through regular interactions with others. Participated in team projects, demonstrating ability to work collaboratively and effectively. Provided professional services and support in dynamic work environment. Worked effectively in fast-paced environments. Paid attention to detail while completing assignments. Demonstrated high level of initiative and creativity while tackling difficult tasks. Proved ability to learn quickly and adapt to new situations.

ACCOMPLISHMENTS

• Represented Recruitment Division by participating in career fair event held at U.S. Department of Interior by Conference on Asian Pacific American Leadership (CAPAL), increasing engagement with targeted demographic by 10%.
• Successfully planned and organized annual Diplomats-in-Residence (DIRs) Recruitment Workshop with twelve national DIRs in attendance.
• Recognized by Division Chief- and Bureau of Human Resources- for contributions to Recruitment Outreach Team.

Selected for engagement in fall session of Executive Office of the Mayor's Fall L.E.A.D. DC Internship program. Gained exposure to District of Columbia public policy and legal procedures in context of FOUR assigned projects of confidential nature. Maintained professional correspondence with local, national government officials. Achieved team goals by consistently meeting deadlines and prioritizing time-sensitive tasks, dedicating 15-20 hours weekly while full-time student. Searched at library and in scholarly databases to locate necessary information for research projects. Helped meet changing demands by recommending improvements to office systems or procedures.

Demonstrated strong organizational and time management skills while managing multiple projects. Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in team environment with General Counsel staff. Strengthened communication skills through regular interactions with others. Proved successful working within tight deadlines and fast-paced environment. Excellent communication skills, both verbal and written. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Facilitated successful completion of four medium-priority projects from concept to launch. Performed research for various projects, leading to well-informed decisions and successful outcomes.

In addition to completing research, compiled data, updated spreadsheets, and produced timely reports. Maintained accurate records and documentation of projects to inform stakeholders of progress and updates. Generated reports detailing findings and recommendations. Compiled and presented findings on legislation regarding medical malpractice claims, Title IX law, state educational frameworks, and appointment of term limited ALJs. Gained valuable experience working within Office of General Counsel and Executive Office of Mayor, applying learned concepts directly into relevant work situations.

ACCOMPLISHMENTS

• Received formal recognition for participation in and successful completion of L.E.A.D. Internship program.