Precious Privott
Plano,TX
Summary
As a customer service professional with a solid background in customer interactions and service solutions. I am a candidate that bring valuable experience in addressing and resolving customer issues effectively . Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Known for strong focus on achieving a positive outcome.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO, Government Employees Insurance
04.2025 - Current
- Addressed customer's questions related to coverage, billing, renewals, and policy changes.
- Asssisted customers with inquiries, providing prompt and accurate information.
- Resolved customer issues efficiently, enhancing satisfaction and loyalty.
- Learned operational procedures to support team in daily tasks.
- Process Endorsements on Policies.
- Provided recommendations, guidance and best interest to assist customers.
- Utilized cross-selling techniques to educate customers on services and insurance products.
- Documented customer feedback for continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Claims Associate
State Farm
03.2024 - 12.2024
- Processed auto claims, ensuring compliance with company policies and industry regulations.
- Evaluated claim documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Communicated effectively with clients to gather necessary information for claim assessments.
- Collaborated with internal teams to expedite claims processing and improve customer satisfaction.
- Conducted thorough investigations on complex claims to determine validity and coverage eligibility.
- Managed high-volume claim caseloads, ensuring accurate documentation.
- Negotiated fair settlements with claimants, ensuring all parties involved were satisfied with the outcome.
Claims Processor
Alacrity Solutions
09.2022 - 03.2024
- Monitored trends in claim submissions to identify potential areas for process improvement and efficiency gains.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Followed up with customers on unresolved issues.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
Data Entry Clerk
Buford Logistics
06.2019 - 08.2021
- Entered and maintained accurate data in electronic databases, ensuring consistency across records.
- Managed multiple data entry projects, prioritizing tasks to meet tight deadlines effectively.
- Collaborated with team members to streamline procedures, reducing data processing time significantly.
- Conducted quality checks on entered data to uphold standards of integrity and reliability.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Payment processing
- Microsoft outlook
- Follow-up skills
- Claims investigation
- Decision-making
Certification
Property & Casualty License
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
04.2025 - Current
Claims Associate
State Farm
03.2024 - 12.2024
Claims Processor
Alacrity Solutions
09.2022 - 03.2024
Data Entry Clerk
Buford Logistics
06.2019 - 08.2021
High School Diploma -
Penn Foster High School