Prianka Das
Queens village,NY
Overview
8
8
years of professional experience
Work History
Retail Sales Associates
Macy's
09.2024 - Current
- Company Overview: United States of America
- Responded to customer inquiries and complaints, providing accurate information.
- Assisted with purchases, order processing, returns, and exchanges.
- Built strong customer relationships, encouraging repeat business and loyalty.
- Operated the POS system to process transactions and balance cash registers.
- United States of America
Content Writer and Project Manager
Russkin Bright
02.2021 - 04.2024
- Company Overview: UK (Remote, Part-time)
- Led course development projects, creating comprehensive curriculums aligned with client needs.
- Managed search engine optimization (SEO) initiatives to enhance the visibility and reach of online content.
- Coordinated with team members to ensure timely delivery of projects, aligning tasks and deadlines with organizational goals.
- Developed and implemented project plans, ensuring successful execution and delivery of educational content.
- Collaborated with subject matter experts to design and refine course materials that meet industry standards.
- UK (Remote, Part-time)
Project Management
Journal of the Sylhet Agricultural University
01.2018 - 12.2021
- Company Overview: Sylhet, Bangladesh
- Conducted in-depth analysis of project management and workflows to identify inefficiencies and recommend solutions.
- Collaborated with cross-functional teams to gather and document business requirements, ensuring alignment with project goals.
- Analyzed data trends and metrics to support decision-making and strategic planning.
- Developed process models, use cases, and project requirements to guide project development.
- Facilitated meetings and workshops with stakeholders to define project scope, objectives, and deliverables.
- Contributed to the successful completion of multiple projects that led to increased operational efficiency and cost savings.
- Sylhet, Bangladesh
Customer Service Representative
Aarong
06.2017 - 12.2017
- Company Overview: Sylhet, Bangladesh
- Responded to customer inquiries and complaints, providing accurate information.
- Assisted with purchases, order processing, returns, and exchanges.
- Built strong customer relationships, encouraging repeat business and loyalty.
- Operated the POS system to process transactions and balance cash registers.
- Sylhet, Bangladesh
Timeline
Retail Sales Associates
Macy's
09.2024 - Current
Content Writer and Project Manager
Russkin Bright
02.2021 - 04.2024
Project Management
Journal of the Sylhet Agricultural University
01.2018 - 12.2021
Customer Service Representative
Aarong
06.2017 - 12.2017
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