Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prianna Lawson

Mount Juliet,TN

Summary

An experienced professional skilled in building customer loyalty, ensuring satisfaction, and driving sales through strategic approaches and attentive service. Proficient in product merchandising, payment processing, and maintaining a clean environment. Recognized for reliability, exceptional organizational skills, and a steadfast work ethic.

Overview

6
6
years of professional experience

Work History

Deli Team Lead

Kroger
Mount Juliet, TN
03.2023 - Current
  • Ensured customer satisfaction by providing friendly service and resolving customer issues promptly.
  • Analyzed sales data to identify areas of improvement within the deli department.
  • Developed goals for deli team members in order to meet department objectives.
  • Conducted regular tastings to evaluate products for freshness, flavor and presentation.
  • Assisted in the training and development of new deli team members.
  • Assisted in the implementation of promotions or special events related to the deli department.
  • Resolved conflicts between customers or coworkers in a professional manner.
  • Monitored performance of all deli team members to ensure accuracy and quality standards were met.
  • Participated in monthly meetings with store management teams.
  • Provided guidance to ensure compliance with food safety regulations.
  • Managed daily operations, including product ordering and inventory control.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Followed recipes and customer requests to prepare meals.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.

Bakery Associate

Ingles Supermarket Company
Eatonton, GA
11.2018 - 01.2020
  • Wrapped, boxed, and weighed bakery department products
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Maintained tidy and organized work area to comply with cleanliness standards
  • Prepared pastry items in accordance with standards of quality, quantity control, taste, and presentation
  • Measured and mixed ingredients accurately to assist in baking process
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Putnam County High School
Eatonton, GA
05.2014

Skills

  • Performance Improvement
  • Inventory Control
  • Stock Rotation
  • Customer Service
  • Rotation Procedures
  • Proper Storage Procedures
  • Equipment Operation
  • Work Area Maintenance
  • Stocking and Shelving
  • Point of Sale systems familiarity
  • Machine Safety
  • Heavy Lifting
  • Organizational abilities
  • Product Displays and Showcases
  • Equipment monitoring
  • Data Entry
  • Ordering Procedures

Languages

English and French

Timeline

Deli Team Lead

Kroger
03.2023 - Current

Bakery Associate

Ingles Supermarket Company
11.2018 - 01.2020

High School Diploma -

Putnam County High School

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Prianna Lawson