Summary
Overview
Work History
Skills
Traveling
Timeline
Generic

Price A. Tehrani

Service Writer
Stockton,CA

Summary

A passion providing top rated assistance to customers while constantly striving to honor the mission of a company. Accomplished Service Writer with success in assisting with daily business operations in coordinating service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.

Overview

14
14
years of professional experience
1
1
Language

Work History

Service Writer

G&C Autobody
Stockton, CA
08.2022 - Current
  • Direct customer contact in-person, phone and/or by email in a fast-paced, structured environment
  • Assess damaged vehicles and map the damages
  • Input written estimates into our computer systems
  • Microsoft Office Suite including Word, Excel, and Outlook
  • Navigate multiple computer programs and internet webpages
  • Work with various insurance companies/requirements
  • Exercise decision making skills in a fast paced, high-stress environment.
  • Order parts necessary for vehicle repairs
  • Perform associated clerical tasks including but not limited to filing, faxing, sorting tags, tech-down procedures, document reproduction and company email.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

Assistant Manager

Goodyear
Newark, CA
08.2017 - 05.2022
  • Manages office supplies, in-coming and out-going mail, out-going correspondences, organization of office files and reports
  • Monitor and analyze daily work to be completed and update daily work plan schedules in the most efficient manner based on exceptions and day to day changes.
  • Manage the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to our customers
  • Locks and unlocks office; turns lights, office machinery on and off; arms and disarms security system according to the company procedures
  • Drive company vehicle to deliver and pick-up shop supplies and orders
  • Performs maintenance on tires, including rotations, balancing, and repairs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Membership Sales Manager

Smash Gym
Milpitas, CA
01.2017 - 03.2020
  • Attends and participates in required safety and general training; attends and participates in department and staff meetings, and other company meetings as required
  • Inform all prospective new members how vital personal training is in achieving fitness goals
  • Driving on the job and interaction with customers in a safe manner and ability to report to other headquarters
  • May use personal car to attend meetings and training or back-fill staffing shortages in other offices
  • Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations
  • Ability to work in an environment subject to change based on business needs
  • Acknowledge members questions/concerns by being courteous, empathetic and professional always
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Principal Sales, Buyer, Transportation & Floor Manager

Stevens Creek Auto Center
San Jose, CA
06.2016 - 01.2017
  • Managed the office and sales floor as well as serving as the primary contact for customer relations and transactions
  • Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers
  • Managed the day-to-day office administration, collecting and entering inventory data, stocking and transporting vehicles and reconditioning vehicles post purchase
  • Set up accounts with corporate dealerships including Capital Nissan, Honda, GMC; provided oversight of the purchasing process from contract creation to deal closure
  • Provided timely transportation of diverse clients to healthcare facilities.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.

Sales Manager

Fitness
Milpitas, CA
01.2009 - 06.2016
  • Extensive experience in fitness club management, business administration and personal fitness training, demonstrating consistent achievement of objectives, strong multi-tasking and service skills and dedication to organizational goals
  • Develop personal rapport with vendors, members and customers
  • Excellent customer service and sale skills
  • Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members
  • Constantly analyze local competitors for programs and services
  • Strong ability to handle customer conflicts in a professional manner
  • In-depth knowledge of company policies, practices and procedures
  • Followed sales plan to meet and exceed weekly/monthly sale goals
  • Ensured that the entire gym was organized and clean all the time
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.

Skills

- Attention to detail and accurate - Ability to multitaskundefined

Traveling

I enjoy taking my wife and kids on trips to explorer the world. Travel helps to constantly challenges us and our kids, not only to adapt to and explore new surroundings, but also to engage with different people, to embrace adventures as they come and to share new and meaningful experiences with friends and loved ones. 

Timeline

Service Writer

G&C Autobody
08.2022 - Current

Assistant Manager

Goodyear
08.2017 - 05.2022

Membership Sales Manager

Smash Gym
01.2017 - 03.2020

Principal Sales, Buyer, Transportation & Floor Manager

Stevens Creek Auto Center
06.2016 - 01.2017

Sales Manager

Fitness
01.2009 - 06.2016

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