Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Prichard Kurangwa

McKinney,TX

Summary

Proactive and results-driven with a proven track record at Reserve Bank of Zimbabwe, Old mutual, Zimbabwe Stock Exchange , Steward Bank and TBGA Consulting Group. Skilled in critical thinking and multitasking, I excel in dynamic environments, ensuring high-quality service delivery and operational efficiency. Proactive professional with experience and proven knowledge of investments, customer-driven management, entrepreneurial leadership, and long-range planning. Aiming to leverage my abilities to successfully fill this role at your organization.

Overview

4
4
years of professional experience

Work History

Policy Research Intern

Reserve Bank Of Zimbabwe
01.2023 - 07.2023
  • Assisted in grant writing efforts to secure funding for essential research activities.
  • Supported policy development by identifying key trends and patterns in data analysis.
  • Pioneered new approaches to data visualization that aided decision-makers in understanding complex trends.
  • Conducted interviews with subject matter experts to gather firsthand perspectives on pertinent issues.
  • Streamlined research processes by developing efficient data collection methods and organizing information.
  • Monitored relevant news sources and academic publications to stay current on emerging trends in the field of policy research.
  • Collaborated with multidisciplinary teams to ensure the timely completion of projects and deliverables.
  • Attended conferences and workshops to expand professional knowledge and network with industry peers.
  • Contributed to the creation of well-informed policies with thorough research and evidence-based recommendations.
  • Presented research findings at team meetings, providing valuable insights for policy improvements.
  • Enhanced policy understanding by conducting comprehensive literature reviews on relevant topics.
  • Prepared comprehensive reports, summarizing research findings for policymakers and stakeholders.
  • Fostered strong relationships with local organizations and stakeholders, promoting collaboration for future initiatives.
  • Evaluated the effectiveness of existing policies by comparing outcomes against established benchmarks.
  • Maintained a well-organized database of resources, ensuring easy access to vital information for team members.
  • Developed proficiency in statistical software, facilitating accurate data analysis and interpretation.
  • Assisted in drafting policy briefs for various audiences, effectively communicating complex ideas in a concise manner.

Economic Analyst Junior

Steward Bank
03.2021 - 03.2022
  • Conducted sensitivity analyses on proposed projects or initiatives, assessing the potential impact of various scenarios on financial performance outcomes.
  • Contributed improvement strategies to provide financial analysis support to projects and programs.
  • Enhanced economic forecasting accuracy by conducting thorough research and analysis on market trends and indicators.
  • Monitored global markets closely, identifying emerging trends that could have significant implications for the organization''s future success.
  • Contributed to budgeting processes by providing accurate projections of market conditions based on rigorous quantitative analysis techniques.
  • Analyzing bank policies and make some recommendations.

Customer Service Representative

TBGA Consulting Group
01.2021 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Note customer complaints.

Market Data Analyst

Zimbabwe Stock Exchange
06.2020 - 08.2020
  • Increased market data accuracy by implementing new data validation processes.
  • Developed comprehensive reports to communicate complex market data findings to non-technical stakeholders.
  • Facilitated cross-functional collaboration between teams, improving overall company understanding of market dynamics.
  • Analyzing market statistics.
  • Updating price sheets.
  • Updating total shares issued.
  • Weekly reports.

Call Center Representative

Old Mutual Investment Group
06.2019 - 08.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Explaining new investment products to customers.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Science - Economics

Great Zimbabwe University
Zimbabwe
11.2022

Skills

  • Microsoft Office
  • Policy evaluation
  • Policy analysis
  • Qualitative Research
  • Interpersonal and customer service skills
  • Analytical and problem – solving skills
  • Attentiveness and patience
  • Time-management skills
  • Ability to find the positive in any situation
  • Ensuring that customers are satisfied with products or services
  • Good Communication Skills
  • Critical thinking

Affiliations

  • Great Zimbabwe Young Economists Forum
  • Millennial Banking Club - Steward Bank

Timeline

Policy Research Intern

Reserve Bank Of Zimbabwe
01.2023 - 07.2023

Economic Analyst Junior

Steward Bank
03.2021 - 03.2022

Customer Service Representative

TBGA Consulting Group
01.2021 - 03.2021

Market Data Analyst

Zimbabwe Stock Exchange
06.2020 - 08.2020

Call Center Representative

Old Mutual Investment Group
06.2019 - 08.2019

Bachelor of Science - Economics

Great Zimbabwe University

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Prichard Kurangwa