Pricila Calderon
Dallas
Summary
Adept at fostering patient trust and ensuring HIPAA compliance, I enhanced patient satisfaction and reduced no-show rates significantly at Touchstone Imaging. My bilingual proficiency and exceptional customer service skills, combined with expertise in insurance verification and appointment scheduling, have consistently improved operational efficiency and customer satisfaction across roles.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Touchstone Imaging
08.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Utilized technological tools to manage appointment schedules effectively.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Maintained composure to effectively handle challenging scenarios.
- Answered incoming calls, scheduled appointments and filed medical records.
Collection Specialist
Credit Management Company
02.2017 - 03.2022
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Assistant Store Manager
Sally's Beauty Supply
01.2015 - 02.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Richardson High School
Richardson, TX05.2015
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Medical terminology
- Data entry proficiency
- Document filing
- Fluent in English and Spanish
- Verbal and written communication
- Phone etiquette
- Appointment confirmation
- Multitasking and organization
- Patient registration
- Money handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
Touchstone Imaging
08.2022 - Current
Collection Specialist
Credit Management Company
02.2017 - 03.2022
Assistant Store Manager
Sally's Beauty Supply
01.2015 - 02.2017
Richardson High School
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