Pricila Jimenez
Goodyear,AZ
Summary
Experienced administrative leader skilled in prioritizing and delegating tasks to drive goal achievement. Proficient in coordinating schedules, allocating resources, and managing office supply inventory. Committed to training and mentoring top talent while fostering a productive work culture.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Primerica
10.2024 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Counselor
Destiny Sober Living
10.2022 - 12.2023
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Guided clients in developing skills and strategies for dealing with problems.
Administrator Remote
Destiny Sober Living
10.2022 - 12.2023
- Maintained personnel records and updated internal databases to support document management.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Behavioral Health Technician
Destiny Sober Living
10.2022 - 12.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Conducted client rounds to check on residents.
- Taught clients how to complete basic household chores and prepare food.
Delivery Driver
Amazon
09.2021 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Project Coordinator
United Way
05.2021 - 09.2021
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Operation Specialist
Rapid Response Monitoring
03.2020 - 04.2021
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Representative
Excel Cabinets
04.2019 - 02.2020
- Responded to customer requests for products, services, and company information.
- Facilitated a successful application of optimal procedures to elevate efficiency.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Assistant Manager
TitleMax Title Loans
01.2018 - 03.2018
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Some College (No Degree) - criminal justice
Riverside Community College
Riverside, CADiploma -
Lee V. Pollard High School
Corona, CA01.2015
Skills
- Quick Thinking
- Data Entry
- Payment Processing
- Business Development
- Technical Support
- Application support
- Billing and Invoicing
- Customer Service
- Mental Health Support
- Crisis Intervention
- Substance Abuse Counseling
- Behavior monitoring
Languages
Spanish
Native or Bilingual
Software
Microsoft 360
Timeline
Insurance Agent
Primerica
10.2024 - Current
Counselor
Destiny Sober Living
10.2022 - 12.2023
Administrator Remote
Destiny Sober Living
10.2022 - 12.2023
Behavioral Health Technician
Destiny Sober Living
10.2022 - 12.2023
Delivery Driver
Amazon
09.2021 - 09.2022
Project Coordinator
United Way
05.2021 - 09.2021
Operation Specialist
Rapid Response Monitoring
03.2020 - 04.2021
Customer Service Representative
Excel Cabinets
04.2019 - 02.2020
Assistant Manager
TitleMax Title Loans
01.2018 - 03.2018
Some College (No Degree) - criminal justice
Riverside Community College
Diploma -
Lee V. Pollard High School
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