PRICILA RAMIREZ
Deltona,Florida
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
13
13
years of professional experience
Work History
/CNA/Administrative Assistant/scheduler
Vital Core Health Services
07.2020 - Current
- Maintains offender health records; files offender health data upon receipt
- Reviews health records for completeness; assembles records into standard order; and files records in designated areas according to applicable alphabetic or numeric filing system
- Responds to requests for offender health records; processes requests for health records and answers and directs calls
- Locates, signs out and delivers health records to requesting or designated healthcare unit or staff
- Prepares and/or retrieves health services call out lists for offenders and obtains health records as needed
- Requests or orders forms and other necessary health record supplies when needed
- Follows all related federal, state, Centurion and client policies, regulations to maintain and ensure confidentiality of health record information
- Compiles monthly statistical data information and provides to health unit manager, as required
- Operates computer systems, entering and retrieving data, reports as required by Centurion and/or the client
- Performs duties and responsibilities while following facility policies to maintain safety and security and promote a positive, collaborative relationship
- Other related duties as assigned.
- Checked patient vitals such as temperature and blood pressure.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
Customer Service
Deltona Water
03.2020 - 06.2020
- Inbound calls
- Process payments for customer
- Help customer start services on their new location
- Probate directions and policy
- Help Customer with water issues.
Customer Service
Costa Del Mar
02.2019 - 03.2020
- Inbound calls
- Create order for customer that are not able to log in online
- Process payments for customer
- Help Rx clients and dealers with their claims
- Probate directions and policy
- Help Customer with their purchases.
Lead Teacher
Platos’s Playground LLC
08.2018 - 01.2019
- Prepare of classroom activities
- Planned, prepared, served nutritious meals and snacks
- Change diapers
- Make sure classroom was clean
- Create a lesson plan for the kids.
Account Management
Chase Card Services
07.2017 - 06.2018
- Researched and updated all required materials needed for firm and partners
- Effectively managed a high-volume of inbound and outbound customer’s calls
- Addressed and resolved customer product complaints empathetically and professionally
- Managed high call volume with tact and professionalism
- Process outstanding payment for customer
- Acting manager for 6 months on peek season.
Customer Service/Tech Support
Skykes
07.2015 - 07.2017
- Addressed and resolved customer product complaints empathetically and professionally
- Identified chronic customer issues by creating and maintaining customer complaint log
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues
- Referred unresolved customer grievances to designated departments for further investigation
- Help customer with payroll
- Help customer with their taxes for their employee
- Effectively managed a high-volume of inbound and outbound customer calls
- Help customer how to fill up their w-2.
Sales Associate/Receptions
Best Buy
07.2014 - 07.2017
- Front desk receptions
- Answer customer question inbound and outbound calls
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Schedule customer orders online
- Help customer pick up orders
- Check inventory.
Customer Service Rep/ Cashier
Dunkin Donuts
08.2010 - 05.2015
- Maintained high standards of customer service during high-volume, fast-paced operations
- Operated the drive-through window and sales register quickly and efficiently
- Assembled food orders while maintaining appropriate portion control
- Verified that prepared food met all standards for quality and quantity
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Education
High School Diploma -
Dickinson High School
Associate of Science - Register Nurse
Daytona State College
Daytona Beach, FLSkills
- Powerful negotiator
- Team Leadership
- Budgeting and finance
- Microsoft word
- Care Plan Implementation
- Scheduling
- Document Control
- Reception Oversight
- Data Entry
- Medical Bill Auditing
- Multi-Line Phone Systems
- Customer Service
Languages
Spanish
Ingles
Timeline
/CNA/Administrative Assistant/scheduler
Vital Core Health Services
07.2020 - Current
Customer Service
Deltona Water
03.2020 - 06.2020
Customer Service
Costa Del Mar
02.2019 - 03.2020
Lead Teacher
Platos’s Playground LLC
08.2018 - 01.2019
Account Management
Chase Card Services
07.2017 - 06.2018
Customer Service/Tech Support
Skykes
07.2015 - 07.2017
Sales Associate/Receptions
Best Buy
07.2014 - 07.2017
Customer Service Rep/ Cashier
Dunkin Donuts
08.2010 - 05.2015
High School Diploma -
Dickinson High School
Associate of Science - Register Nurse
Daytona State College
Similar Profiles
Elizibeth KoenigElizibeth Koenig
Corrections Charge Nurse at Vital Core Health StrategiesCorrections Charge Nurse at Vital Core Health Strategies
Nicole CvarNicole Cvar
Licensed Practical Nurse at Vital Core Health StrategiesLicensed Practical Nurse at Vital Core Health Strategies
Javontae BradleyJavontae Bradley
Mental Health Professional at Vital Core behavioral HealthMental Health Professional at Vital Core behavioral Health