PRICILA STASIUNAS MELLO SOUZA

• Performed beauty services in mostly female clients.
• Performed attendings for clients in multiple nationalities.
• Compiled, organized and corrected data with clients.
• Assessed company products to evaluate ease of use and tested each for issues and effectiveness.
• Created products and services from multiple ways, maintaining accurate results within the clients` interest.
• Compared services and products from companies in the same field as surveys as historical data and other documentation to determine accuracy of data for future plans for the company.

• Created teaching materials for reading, writing, listening and speaking learning skills with materials to promote student comprehension of written English and Portuguese.
• Facilitated learning of English language using variety of instructional methods, resources and technological tools.
• Compiled teaching lists of traditional methodology materials/ texts ranging from beginners to advanced learning levels.
• Performed English and Portuguese classes in person and on line.
• Applied knowledgeability in the English as well as Brazilian culture and language to develop and implement curriculum, which met all the educational requirements.

• Evaluated suppliers to maintain cost controls and improve operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Established foundational processes for business operations.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Supervised the teachers, secretary, sales person, coordinator janitor and other employees work and results.
• Tracked trends and suggested enhancements to both challenge and refine company's product and service offerings.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Performed recruiting, hiring and training of team members.
• Reduced operational risks while organizing data to forecast performance trends.
• Raised property accuracy and accountability by creating new automated tracking method.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Managed large budgets, collaborating with other departments to eliminate redundancies.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Generated revenues yearly and effectively capitalized on industry growth.
• Trained and developed team members to build human capital.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Trained and motivated employees to perform daily business functions.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Perform English and Portuguese classes.

COLLEGE DEGREE OF REGULAR SUPERIOR/ TEACHING

NORMAL SUPERIOR / PEDAGOGY

POS GRADUATION COURSE

ESPECIALIZATION IN LEARNING AND TEACHING A FOREIGN LANGUAGE

INSTITUTE OF LANGUAGES / LITERACY DEPARTMENT