PRICILLA CHAPA
Conroe
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Bus Driver
Aldine isd Transportation
01.2022 - 08.2025
- Provide transportation to students of all ages to and from school on a designated bus route in a timely
- Implement emergency and accident plans (first-aid, evaluation, and notify dispatch)
- Operated school buses safely following established routes and schedules.
- Ensured student safety during boarding and disembarking procedures.
- Conducted pre-trip and post-trip vehicle inspections for maintenance needs.
- Communicated effectively with students, parents, and school staff regarding transportation issues.
- Managed student behavior on the bus to maintain a safe environment.
- Reported any accidents or incidents to transportation supervisors promptly.
- Maintained accurate records of daily routes and passenger counts for reporting purposes.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Verified that all passengers were seated before operating the bus.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
Administrative Assistant
Little Academy of Humble
01.2020 - 01.2021
- Managed daily office operations to maintain a smooth workflow.
- Coordinated communication between teachers, parents, and administration staff.
- Scheduled appointments and maintained calendars for faculty members.
- Assisted in organizing school events and activities for students and families.
- Prepared and distributed educational materials to support classroom learning.
- Handled incoming phone calls and directed inquiries to appropriate personnel.
- Maintained organized files and records for easy access and retrieval.
- Supported the onboarding process for new staff with necessary documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Customer Service Representative
David's Bridal
11.2019 - 03.2020
- Greet and assist customers
- Check in/out appointments
- Answer multi-line telephone
- Make and print Shipping labels
- Package orders
- Cash register
- Take layway payments
- Provided product knowledge to enhance customer shopping experience.
- Managed customer inquiries through phone, email, and in-person interactions.
- Processed transactions using point-of-sale systems efficiently.
- Collaborated with team members to ensure a smooth store operation.
- Maintained merchandise displays to showcase current promotions effectively.
- Resolved customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Lead Teacher, Toddler Room
La Petite Academy
Houston
02.2017 - 12.2019
- Awarded Teacher of the Year
- Lead Toddler Teacher
- Detail oriented
- Highly adaptable
- Attentive to parental concerns
- Experience with infants through kindergarten
- Led classroom for toddlers
- Helped children with lunch time
- Attentive with parental concerns
- Trained new daycare employees on health and safety standards
- Cleaned classroom to make sure it was up to safety standards
- Maintained play equipment
- Guided children through daily learning activities
- Coordinated communication between teachers, parents, and administration staff.
- Assisted in organizing school events and activities for students and families.
- Prepared and distributed educational materials to support classroom learning.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Home Health Provider
Reez Home Health
02.2016 - 01.2017
- Maintained logs
- Records of travel, time, supplies used, and care provided
- Completed documentation notes regarding patient care
- Notify supervisor of changes made in patients condition
- Patient records
- Provided personal care assistance to clients in daily living activities.
- Monitored client health status and reported changes to healthcare professionals.
- Maintained accurate records of client care and medication administration.
- Assisted clients with mobility and physical exercises to enhance wellness.
- Communicated effectively with clients and families to address concerns.
- Ensured a safe and clean environment for clients through regular housekeeping tasks.
- Administered medications and treatments in accordance with physician orders.
- Observed any changes in a patient's mental state or behavior and reported it to supervisor immediately.
- Provided emotional support to both the patient and their families during difficult times.
- Provided in-home health assessments to determine the level of care needed for clients.
- Performed light housekeeping tasks related to client care such as changing bed linens or laundry duties.
- Assisted patients with daily living activities such as bathing, grooming and eating.
- Prepared meals and snacks to meet individual nutritional requirements.
Education
High school diploma -
B.F TERRY HIGH SCHOOL
Medical Assistant Certificate -
SANFORD-BROWN COLLEGE
Skills
- Time Management
- Teamwork
- Effective Communication
- Critical Thinking
- Class B CDL
- Bus Driver
- Route management
- Safety protocols
- Pre-trip inspection
- Customer service
- Communication skills
- Conflict resolution
- Attention to detail
- Adaptability
- Organizational skills
- Navigation and road safety
- Multitasking and organization
- Passenger safety
- First aid
- Clean driving record
Languages
English, Fluent
Timeline
Bus Driver
Aldine isd Transportation
01.2022 - 08.2025
Administrative Assistant
Little Academy of Humble
01.2020 - 01.2021
Customer Service Representative
David's Bridal
11.2019 - 03.2020
Lead Teacher, Toddler Room
La Petite Academy
02.2017 - 12.2019
Home Health Provider
Reez Home Health
02.2016 - 01.2017
High school diploma -
B.F TERRY HIGH SCHOOL
Medical Assistant Certificate -
SANFORD-BROWN COLLEGE