Pricilla Garcia
Oklahoma City,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
Oklahoma City, OK
03.2021 - 01.2024
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Resolved customer complaints promptly and courteously.
- Leveraged software to confirm reservations and address guest needs.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Offered dining information and helped guests organize local activities to enhance stay.
- Kept accurate records of guest transactions.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Assisted with check-in and check-out procedures for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Posted incidental charges to ledgers, manually or by using computers.
- Understood and followed oral and written directions.
- Responded to inquiries and room requests made online, by phone and via email.
Fitting Room Associate
Halloween Spirit
Oklahoma City, OK
09.2018 - 11.2018
- Monitored activity in the dressing room areas to ensure that no theft was taking place.
- Greeted each and every customer warmly upon entrance to fitting room area.
- Processed returns by repackaging, tagging and restocking items.
- Folded, hung, and organized clothes in a neat and orderly fashion in the fitting rooms.
- Maintained a clean and inviting atmosphere in the fitting room area.
- Organized unwanted merchandise and restocked on racks and shelves.
- Helped customers by answering questions and locating merchandise.
- Understood and followed oral and written directions.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK06-2019
Skills
- Room Assignments
- Transportation Information
- Report Generation
- Information Protection
Languages
English
Professional
Spanish
Professional
Accomplishments
- A marriott Award for costumer service
Timeline
Front Desk Agent
Springhill Suites By Marriott
03.2021 - 01.2024
Fitting Room Associate
Halloween Spirit
09.2018 - 11.2018
High School Diploma -
Epic Charter Schools