Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Pricilla Hernandez

Los Angeles,CA

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Legal Assistant

Roland Law Firm
Beverly Hills, CA
04.2020 - Current
  • Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
  • Maintained client confidentiality in all matters.
  • Assisted with document production and deposition preparation.
  • Updated databases with new information received from attorneys or clients.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Operations Manager

Fitness International LLC
Hollywood, CA
12.2011 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Created detailed reports on the performance of individual departments within operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Established procedures for record keeping, data entry, and information management.
  • Provided administrative support to staff members, including scheduling meetings and events.
  • Handled incoming calls, emails, and other correspondence from clients and vendors.
  • Assisted with payroll processing by verifying timesheets.
  • Monitored inventory levels of office supplies, ensuring adequate stock at all times.
  • Processed invoices for payment in a timely manner.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.

Front Office Manager

Bally Total Fitness -Hollywood
Hollywood, CA
01.2007 - 12.2011
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Managed inventory levels for supplies used at the front desk.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Created and optimized employee schedules for shift coverage.

Education

High School Diploma -

Hollywood High School
Hollywood
06-2006

Skills

  • Financial Management
  • Workflow Optimization
  • Inventory Management
  • Health and safety compliance
  • Customer Service
  • Cost Reduction
  • Customer Relations
  • Advanced word processing
  • MS Office proficient
  • Order and request filing
  • Office Management
  • Appointment Scheduling
  • Mail handling
  • Scheduling
  • Office Administration
  • Calendar Management

Languages

Spanish
Full Professional

Certification

  • CPR Certified
  • License Esthetician
  • Preventing Discrimination and Harassment

References

References available upon request.

Timeline

Legal Assistant

Roland Law Firm
04.2020 - Current

Operations Manager

Fitness International LLC
12.2011 - Current

Front Office Manager

Bally Total Fitness -Hollywood
01.2007 - 12.2011

High School Diploma -

Hollywood High School

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Pricilla Hernandez