Pricilla Lopez Alvarado
Seattle,WA
Summary
Dynamic operations and sales professional with a proven track record at Tesla Motors Inc, enhancing operational efficiency and customer satisfaction. Expert in logistics coordination and a fluent Spanish speaker, I excel in leveraging data analysis and fleet management to surpass performance metrics. Skilled in Microsoft Office and known for operational excellence, I consistently achieve organizational objectives through strategic planning and quality assurance. Experience from multiple US states including California and Washington.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Operations Advisor
Tesla Motors Inc
Seattle, WA
08.2021 - 03.2024
- Administered Tesla sales scheduling, new vehicle service repair calendar, oversaw facilities (sales and delivery), managed financial customer payments, handled inventory fleet management, and followed state registration guidelines.
- Coordinated and managed the daily operations of a team of 12 colleagues by conducting daily briefings, team metric goal-setting, and collaborative logistical planning.
- Monitored performance metrics such as the Customer Satisfaction Index and quarterly sales goals to identify areas of improvement in order to meet organizational objectives.
- Resolved customer complaints promptly while providing excellent customer experiences.
ADAS Vehicle Operator
Tesla Motors Inc
Bellevue, WA
09.2023 - 01.2024
- Independent surveying of the local region for Tesla Autopilot and Full-Self Driving testing or troubleshooting.
- Execution of real-world Full-Self Driving safety testing according to specifications, while assisting in corrective action to improve AI learning.
- Analysis of data for reporting daily, documented findings to engineers.
- Conducted daily fleet inspections, such as checking fluid levels, brakes, tires, and lights.
- Operated vehicles in a safe and efficient manner, according to established procedures.
Sales Advisor
Coachella Valley Volkswagen
Indio, CA
02.2021 - 08.2021
- Front-of-house salesperson for Volkswagen vehicles and products.
- Worked closely with the sales team and sales managers to reach monthly sales metrics.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted market research with customer relationship management tools to identify trends and opportunities for growth.
Education
GED -
La Quinta High School
La Quinta, CASkills
- Fluent, native Spanish speaker
- Administering fleet vehicles
- Data collection
- Proficient in the Microsoft Office suite
- Scheduling coordination
- Logistics management
- Logistics coordination
- Financial administration
- Operational excellence
- Operations management
- Quality assurance
Certification
- Vehicle sales license in the states of California and Washington.
Experience References
Carolina Camacho - Tesla Motors Inc. Service Manager (Seattle, WA)
- Contact: Phone +1 (408)472-2508 - Email: carocamacho@tesla.com
- LinkedIn: https://www.linkedin.com/in/cici-camacho-83a228209/
Bryce Schmieden - Tesla Motors Inc. Associate Sales Manager (Palm Springs, CA)
- Contact: Phone +1 (262)215-8460 - Email: Bschmieden@tesla.com
- LinkedIn: https://www.linkedin.com/in/bryceschmieden/
Max Holzer - Coachella Valley Volkswagen. Sales Manager (Indio, CA)
- Contact: Phone +1(818)456-2612
- LinkedIn: https://www.linkedin.com/in/max-holzer-3708b7123/
Timeline
ADAS Vehicle Operator
Tesla Motors Inc
09.2023 - 01.2024
Lead Operations Advisor
Tesla Motors Inc
08.2021 - 03.2024
Sales Advisor
Coachella Valley Volkswagen
02.2021 - 08.2021
GED -
La Quinta High School
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