Pricilla Rosales
Pearland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
The Hadrian Corporation
Houston, TX
01.2012 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored junior team members and managed employee relationships.
Receptionist
Broadway Park Apartments
Houston, TX
09.2008 - 02.2009
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
Education
High School Diploma -
Milby High School
Houston, TX05-2006
Skills
- Call Management
- Data Entry
- Inbound and Outbound Calling
- High-energy attitude
- Grammar
- Professional telephone demeanor
- Adaptive team player
- Problem Resolution
- 10-Key
- 80 WPM Typing Speed
- Multi-line telephone skills
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
The Hadrian Corporation
01.2012 - Current
Receptionist
Broadway Park Apartments
09.2008 - 02.2009
High School Diploma -
Milby High School
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