Pricilla Nicole Hill
Whittier,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Volunteer Activities Coordinator
Providence St. Elizabeth’s Care Center
05.2012 - 12.2012
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Prepared publications such as flyers and brochures to promote and publicize recreational activities to participants and volunteers.
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Compiled monthly activity program calender to distribute to residents and staff.
- Consulted with each resident to identify social and recreational likes, abilities and personal preferences.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
- Help with daily task for residents .
Surgery Scheduler
Orthopedic Institute
05.2014 - 09.2017
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries..
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Checked patients in and out and collected payments.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
Family Planning Coordinator
Center For Family Health And Education
01.2018 - 11.2018
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Birth control education .
- Schedule patient education classes.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Caregiver
Private Care
02.2019 - 03.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Maintained frequent supervision of residents unable to call for assistance.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Education
Medical Assisting
Kaplan College
North Hollywood, CA2014
High School Diploma -
Options For Youth
Burbank, CA2012
Skills
- Grocery Shopping
- Care Plan Assessment
- Illness Adaptation
- Household Chores
- Medication Administration
- Patient and Caregiver Education
- EMR Systems
- Records Maintenance
- Companionship and Emotional Support
- Progress Documentation
- Direct Patient Care
- First Aid and Safety
- Meal Planning and Preparation
- Time Management
- Completing Insurance Forms
- Charting Expertise
- Assisting with Physical Exams
- Sterile Procedures and Techniques
- Simple Dressings
- Restocking Lab Supplies
- Wound Care and Irrigation
- Customer Service
- STD Counseling
- Needs Assessment
- Medical Procedures Understanding
- Medical Terminology
- Using Scales
- Medications Familiarity
- Specimen Collection
- Medical Records Management
- Obtaining Authorizations
- Operational Requirements
- Reviewing Medical Histories
- Call Transfers
- Facility Coordinating
- Reminder Calls
- Patient History Collection
- Orthopedic Surgery
- Office Supplies and Inventory
- Checking in Patients
- EHR Systems Expertise
- Online Systems
- Documentation Scanning
- Patient Health Information Access
- CPT Coding
- Insurance Verification
- Following Up with Patients
- Patient Relations
- Schedule Coordination
- Timely Processing
- Payment Collection
- Educating Patients
- Updating Charts
- Patient Referral
- Computer Proficiency
- Pre-Operative Review
- Pre-Authorization Management
- Office Coordination
- Prescription Refills
- Scheduling Tests and Procedures
- Outpatient Procedures
- Teamwork and Collaboration
- Data Entry Software
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Caregiver
Private Care
02.2019 - 03.2022
Family Planning Coordinator
Center For Family Health And Education
01.2018 - 11.2018
Surgery Scheduler
Orthopedic Institute
05.2014 - 09.2017
Volunteer Activities Coordinator
Providence St. Elizabeth’s Care Center
05.2012 - 12.2012
Medical Assisting
Kaplan College
High School Diploma -
Options For Youth
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