PRIE RYALS
City Of Saint Peters,MO
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Financial Services Analyst
Verizon/GC Services
01.2019 - Current
- Working remotely in manual collections
- Performing outbound calls and inbound calls
- Sending email correspondence to Enterprise customers including dunning notices for delinquent at risk accounts
- Assist with customers under medium and large businesses
- Managing portfolios that houses multiple delinquent accounts with outstanding Accounts Receivable to reduce 90 Percent of debt each month
- Strictly adhere to CPNI policies while discussing and processing payments from Accounts Payable
- Promoted to back-up trainer for Collections department in 2019
- Assisting with training needs
- Guiding and mentoring new hires, and existing employees with job functionality and implementation.
Client Services Specialist
KFORCE INC - ELSEVIER
11.2016 - 12.2018
- Supported internal Sales Representatives, Administrators, professors, instructors, and faculty at nursing schools
- Worked closely with internal Digital Product Educators (Nurse Educators) and Sales Representatives to help maintain, train, and support existing and new business with Universities across United States of America
- Corresponded via email and by phone, teaching and training Professors on how to access their courses, Instructors, Doctors, Deans, and faculty, on how to utilize products and services
- Assisted with providing detailed information for HESI exams, Evolve instructor courses, and study guides, used by candidate (student) to successfully gain professional licensure into their Nursing program
- Assigned to internal account teams of 4-5 people within 3-4 different territories (managed over 300 Universities)
- Multi-tasked on dual monitors receiving multiple email requests from faculty and internal sales reps, to handle inquiries
- Email requests, navigation of faculty instructor accounts
- Provided and granted rights and permissions to HESI exams and online courses per purchase, or request of online product or HESI exam
- Provided access to products by request from primary sources
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Patient Care Advocate
EXPRESS SCRIPTS
07.2015 - 11.2015
- Worked with patients and physicians to discuss future care options
- Increased utilization of preventative care to reduce readmissions
- Maintained confidentiality and compliance standards at all times
- Upheld confidentiality requirements and regulatory compliance in all areas
- Developed rapport with patients to create safe and trusting experience when discussing patient options
- Spoke with 10-20 patients and nurses per day while waiting for signed fax authorization documents to be approved for further care treatment
- Received recognition for being efficient in time-management
- Performed and received inbound and outbound calls to physician offices and patients daily to discuss targeted drug therapy test opportunities as part of patients pharmacy benefits
- Resigned due to finding another job with higher pay.
Outbound Sales Representative
MOM 365 Inc
09.2014 - 09.2015
- Cross-trained in call center environment, receiving inbound, and performed outbound calls to assist with customers, Baby's first photo package orders, billing issues-credit card declines, damaged merchandise received, website technical support and troubleshooting issues
- De-escalated irate customers, and approved compensations
- Made outbound sales calls, and presented effective partner marketing incentives and rebuttals when necessary
- Multi-tasked and spoke with 50 people per day while performing other duties as needed
- Resigned due to being hired on at Express Scripts.
Patient Care Advocate (Contractor)
MAGELLAN HEALTH SERVICES/AEROTEK
12.2013 - 04.2014
- Inbound call center environment, received calls from physicians, health care providers, nurse reviewers, and patients to assist with attaching and transmitting patient health information to be recorded, processed, scheduled (MRI, surgery, etc), and billed by their health care provider
- Transferred over 100-400 callers daily, due to extreme high call volume
- Familiarized with HIPPA laws and regulations and strictly adhered to
- Spoke to 100 people daily while performing other duties such as fax attachments and transmits
- Resigned due to life-changing event - bab.
Mortgage Loan Counselor
EVERBANK
07.2013 - 11.2013
- Assisted borrowers with their mortgage loans by assisting and offering multiple payment options to satisfy delinquency
- Processed mortgage payments
- Performed inbound and outbound calls via manual and automated dialer
- Assisted with deescalating irate borrowers due to being delinquent and having financial troubles preventing timely payments
- Set up Single Point Of Contact arrangements for alternative payment options and programs
- Utilized problem-solving skills, decision-making skills, along with critical thinking skills
- Attentive to every detail of issues to provide clear resolution
- One call resolution goal
- Laid off
- Reviewed over 15 financial statements per week.
Customer Service Representative
MACY'S CREDIT AND CUSTOMER SERVICES / BLOOMINGDALES
09.2011 - 01.2013
- Call center environment,
- Received inbound calls to assist customers with billing issues with their Macy's credit cards, balanced disputes, educated on coupons, store promotions and incentives, billing credit balances, billing due dates, discounts and website technical support
- De-escalated irate callers, spoke with 50 customers per day while multi-tasking and performing other duties as needed
- Resigned due to FMLA expiring post car accident.
Cashier
WHOLE FOODS MARKET - WILD OATS MARKETS
06.2004 - 05.2010
- Greeted customers and scanned and bagged groceries at designated cash registers
- Greeted customers entering store and responded promptly to customer needs
- Pushed Carts and lifted heavy products and groceries
- Handled cash, checks, and credit card tenders regularly, maintained integrity, and adhered to store policies and procedures
- Assisted with bagging groceries and non-grocery items
- Educated customers on store incentives/sales, assisted with carry-outs for disabled customers
- Balanced cash drawer - end of every shift
- Maintained cleanliness around cash registers, and housekeeping via cafeteria area whenever needed
- Resigned due to attending full time online College courses and moved out of state to Florida.
- Lifted up to 15 pounds at once and used dolly's for heavier loads
Education
High School Diploma -
05.2003
Some College (No Degree) - Medical Billing and Coding
Skills
- Type over 50 words per minute
- Excellent communication skills
- Critical thinking and problem-solving skills
- Reliable and punctual
- Multi-tasking skills
- Conflict resolution (10 years)
- Sales Support (2 years)
- Financial Analysis
- Customer Relationship Building
- Cash Management
- Financial Services
- Teller Transactions
- Account Documentation
Certification
Pharmacy Technician
Assessments
Customer Service Skills, Proficient, 12/2018, https://share.indeedassessments.com/share_assignment/b-ybck4pny4f7qtz
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Financial Services Analyst - Verizon/GC Services
01.2019 - Current
Client Services Specialist - KFORCE INC - ELSEVIER
11.2016 - 12.2018
Patient Care Advocate - EXPRESS SCRIPTS
07.2015 - 11.2015
Outbound Sales Representative - MOM 365 Inc
09.2014 - 09.2015
Patient Care Advocate (Contractor) - MAGELLAN HEALTH SERVICES/AEROTEK
12.2013 - 04.2014
Mortgage Loan Counselor - EVERBANK
07.2013 - 11.2013
Customer Service Representative - MACY'S CREDIT AND CUSTOMER SERVICES / BLOOMINGDALES
09.2011 - 01.2013
Cashier - WHOLE FOODS MARKET - WILD OATS MARKETS
06.2004 - 05.2010
University City High School, Saint Louis, MO - High School Diploma,
Pinnacle Career Institute - Some College (No Degree), Medical Billing and Coding
Pharmacy Technician
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