Prime Ciragiye
Finance and banking professional with experience in custody operations, securities settlement, regulatory reporting, and cash and asset reconciliation at BANCOBU Bank. Experienced in client relationship management at Lumitel Burundi, handling 200+ daily interactions. Completed the Harvard-backed AI-Integrated Leadership Program (AILP C1-2026) and the Rockefeller Foundation's Global Mentorship Initiative (GMI). Track record of zero-deficiency regulatory submissions, 100% on-time settlement, and zero data-integrity incidents since joining BANCobu. Proficient with AI tools including ChatGPT, Claude, and Microsoft Copilot. Fluent in English and French; conversational in Swahili. Available for remote roles across time zones.
Work History
Custody Operations Officer
1 Year 3 Months- Managed end-to-end securities settlement execution and monitoring to maintain on-time transaction completion across custody accounts in accordance with internal banking policies.
- Prepare and submit regulatory reports on a monthly basis, maintaining a zero-deficiency record across all Central Bank of Burundi supervisory submissions.
- Perform daily cash and asset reconciliation across all custody accounts, identifying and resolving discrepancies before end-of-day cut-off to maintain balance sheet accuracy.
- Administer client custody accounts and coordinate with internal teams and external counterparties, maintaining a consistent same-day response rate on operational queries.
- Uphold safekeeping standards across client assets under custody, with zero data-integrity incidents recorded across administration activities.
Customer Care Agent
3 Years- Handled 200+ daily customer interactions across phone, in-person, and digital channels, resolving complaints and service requests with a focus on first-call resolution.
- Resolved complaints at first contact, avoiding unnecessary escalations over a three-year tenure.
- Maintained quality scores above target for three years, with no formal performance flags.
Education
Bachelor of Management - Accounting
Certificate of General Humanities - Arts
Skills
Websites
Certification
- AI-Integrated Leadership Program (AILP C1-2026), Harvard-backed | 2026 8-week program covering AI-related workplace skills and leadership competencies for early-career professionals.
- Global Mentorship Initiative (GMI), Rockefeller Foundation Digital Jobs Initiative | Completed Virtual mentorship program connecting first-generation graduates with career mentors.
- Aspire Leaders Program, Global Leadership Certificate | Completed
- Investment Banking Virtual Experience, Forage, Bank of America | Completed
SKILLS
Personal Information
I am a curious and lifelong learner with a strong passion for personal and professional growth. I enjoy exploring new ideas, acquiring knowledge, and broadening my perspectives. Beyond my professional interests, I have a deep appreciation for nature, astronomy, and space exploration, which continually inspire my curiosity about the world and the universe.