Summary
Overview
Work History
Education
Skills
Timeline
Generic

Primrose Alubury

Nashville,Tennessee

Summary

Accomplished Room Inspector with 5 years of experience inspecting guest rooms and monitoring public areas to provide guests with a top-notch experience. Adept in training housekeeping staff to perform duties according to cleaning protocols. Passionate about providing excellent customer service by greeting guests and promptly responding to requests. Determined Room Inspector with success in maintaining professionalism while inspecting guest rooms and reporting issues to management. Talented at creating work orders for maintenance and helping housekeeping staff with overflow work. Motivated to improve teamwork and provide customer service through tactful communication with staff and guests. Driven Room Inspector with 5 years' expertise in managing housekeeping staff to deliver clean, neat and stocked guest rooms. Detail-oriented while performing guest room inspections, recording discrepancies and notifying management of concerns. Focused on increasing customer satisfaction by training staff on housekeeping techniques and how to fulfill guests' requests. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

10
10
years of professional experience

Work History

Room Inspector

Tim Sawyer
04.2021 - 03.2023
  • Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
  • Ensured guest satisfaction with thorough inspections of rooms prior to check-in.
  • Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
  • Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
  • Collaborated with housekeeping team to ensure timely completion of room cleaning tasks.
  • Coordinated with maintenance staff to address and resolve any identified problems during inspections.
  • Enhanced overall guest experience through meticulous attention to detail in room inspections.
  • Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.

Housekeeping Manager

Tim Sawyer
02.2017 - 03.2020
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.

Front End Supervisor

Days Inn Hotel
05.2013 - 04.2016
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Maintained clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.

Night Auditor

Days Inn Hotel
05.2013 - 04.2016
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walk-through.
  • Collaborated with front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.

Education

Bachelor of Science - Engineering Technology

Itt Technical Institute
Orlando, FL
06.2001

Skills

  • Maintenance knowledge
  • English Fluency
  • Staff Training
  • Health and Safety Regulations
  • Maintaining cleaning protocols
  • Proficient in Word
  • Training staff
  • Hotel and hospitality knowledge
  • Performing room inspections
  • Team Supervision
  • Eye for Aesthetics
  • Cleaning practices
  • Ordering cleaning supplies
  • Task assignment
  • Staff Sc
  • Department coordination
  • Staff evaluations
  • Customer Service
  • Performance Improvements
  • Quality Assurance
  • Training and mentoring
  • Payroll understanding
  • Data Archiving
  • Guest Relations
  • Document Control
  • Inter-department collaboration
  • Invoice Processing
  • Workload prioritization
  • Quality Assurance Controls
  • Supply Inventory Management
  • Report Generation
  • Cleaning and sanitation
  • Folding clean laundry
  • Sorting and washing laundry
  • Regulatory Compliance
  • Staff Training and Development
  • Health and safety compliance
  • Expense Tracking
  • Budget Administration
  • Cleaning techniques
  • Customer Relationship Management
  • Quality improvements
  • Sanitation Standards
  • Performance Evaluation
  • Payroll Administration

Timeline

Room Inspector

Tim Sawyer
04.2021 - 03.2023

Housekeeping Manager

Tim Sawyer
02.2017 - 03.2020

Front End Supervisor

Days Inn Hotel
05.2013 - 04.2016

Night Auditor

Days Inn Hotel
05.2013 - 04.2016

Bachelor of Science - Engineering Technology

Itt Technical Institute
Primrose Alubury