Saprina Saintil

Oversee daily hotel operations across departments, ensuring seamless coordination between front office, housekeeping, and maintenance teams.

• Led team performance initiatives that improved guest satisfaction and operational efficiency.
• Managed vendor relationships, payroll, scheduling, and budget controls.
• Ensured full compliance with brand standards and local/state regulations.
• Spearheaded service recovery protocols and elevated staff training programs to maintain service excellence.

• Directed front office operations and optimized guest service procedures to improve satisfaction scores.
• Recruited, trained, and led a high-performing team focused on service excellence and compliance.
• Managed scheduling, budgeting, and inventory; collaborated with all departments for smooth operations.
• Implemented guest recovery strategies and ensured safety protocol adherence across all shifts.

• Delivered seamless check-in/check-out procedures, processed guest requests, and maintained accurate records.
• Handled multi-channel reservations, performed nightly audits, and managed financial transactions.
• Ensured a clean and welcoming front desk environment and elevated guest experiences with personalized service.

• Managed front desk communications, coordinated with housekeeping, and supported shift operations.
• Resolved guest concerns promptly, advised on local attractions, and upheld brand appearance standards.