Prince Acquaah
Danbury,CT
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Talented Drafter with solid computer-aided design skills and familiarity with multiple industries. Generated accurate representations of buildings, systems and components to meet client parameters. High-level technical skills and attention to detail enabled impressive results.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Achievements include bringing in new clients and consistently achieving budget and schedule demands with a hands-on and detail-oriented approach. Excellent communication, relationship-building and problem-solving abilities paired with a superior work ethic and forward-thinking mentality. Consistently reduced vandalism and theft incidents on company property. Demonstrated skill in conducting checks of personnel, visitors, shipments, belongings and vehicles. Vigilant and level-headed with excellent situational awareness. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
23
23
years of professional experience
Work History
Reporting Officer
Non Profit, Chosen Souls Center
01.2007 - Current
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Developed and updated tracking spreadsheets using
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Developed reporting and insights for investor relations meetings.
Associate
Amazon
09.2020 - 01.2021
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Entered package information into company's computer system.
- Pulled orders quickly to maintain demanding productivity goals.
Driver (Part Time)
Uber And Lyft
01.2014 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Security Guard
Blackstone Consulting Inc
01.2015 - 03.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Permitted entry with escort for approved persons into secure locations.
- Monitored employee activities, confirming compliance with security regulations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Armed Security Guard
LF Security Services
02.2014 - 02.2017
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Logged vehicles entering and leaving premises.
- Performed [Timeframe] patrols of building areas, parking lots and facility grounds.
- Wrote [Timeframe] reports detailing visitors, incidents and resolutions.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Activated security alarm system to alert emergency responders of dangerous or life threatening incidents.
Security Officer
Securitas Security Services USA
11.2012 - 11.2015
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Permitted entry with escort for approved persons into secure locations.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Authorized entrance papers and granted or denied entrance to building.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored and authorized entrance and departure of [Number] employees and visitors daily.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Secured [Number] doors in office and main building.
- Oversaw entry and exit of up to [Number] employees and visitors daily.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Data Entry Clerk
National HIV/AIDS Control Program
01.2009 - 10.2011
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy prior to input.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified accuracy of data before transcribing.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Verified data files prior to entry to maintain high data accuracy.
- Entered data into [Type] system according to formatting standards.
- Documents completed work in appropriate logbooks.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Received incoming calls and handled data requests from internal stakeholders.
- Executed data verification to detect errors.
- Supported multiple departments with special projects.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Construction Project Manager
Adeaq Company Ltd
11.2007 - 11.2009
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction schedules to achieve adequate project labor coverage.
- Read plans and blueprints and communicated to workers.
- Put together estimates, specifications and other project documents.
- Verified completed projects met approved time, quality and cost estimates.
- Communicated daily with vendors to keep project fully operational.
- Held construction progress and regular status meetings with project team.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Consulted with clients to define objectives and develop scopes.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Kept project on schedule and within budget while serving as project leader.
- Developed and executed pre-construction milestones on project schedule.
- Obtained building and specialty permits from local jurisdictional agencies.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
- Thoroughly reviewed material proposals and negotiated contracts.
- Identified special circumstances and constraints in order to develop effective alternatives or solutions.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
- Supervised day-to-day activities of [Number]-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Interviewed, hired and trained new workers.
- Resolved installation inefficiencies to reduce project lags and promote on-time deliverables.
- Improved cost control through effective allocation of subcontractors and site resources.
- Reduced costs by driving competitive subcontractor bids and effective contract execution.
AutoCAD Technician
Deoke Consult Limited
01.2005 - 03.2007
- Used computer-aided design software to prepare blueprints and schematics.
- Developed CAD drawings from hand sketches, verbal instructions and site visits.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Supported project team in design process to update details of each project.
- Modified designs to correct operating deficiencies and reduce production problems.
- Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.
- Collaborated with engineering and architecture staff to determine safe, sturdy construction methods.
- Consulted with architects, customers and vendors regarding project scope and milestone dates.
- Analyzed component and system details to resolve design problems.
- Reviewed specifications to generate complex details of individual system components.
- Identified potential operational issues and redesigned products to improve functionality.
- Calculated mathematical formulae to develop and design detailed specifications for components and machinery with computer assistance.
- Trained junior staff on codes, best practices and suppliers, which enabled better self-sufficiency and task completion.
- Organized web-based storage sites and collaboration project sites using ProjectWise or cloud storage to share drawings with project and subcontractors.
Teacher
Ogua Senior Secondary Technical School
01.2003 - 03.2005
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supervised learning groups of students in classroom stations.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Fostered team collaboration between students through group projects.
- Instructed students in core educational principles, concepts and in-depth subject matter.
Hotel Receptionist
Sir Charles Tourist Center
05.2000 - 09.2005
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Prepared weekly employee work schedules for team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
- Planned coverage needs and organized services to support incoming special events.
Education
Master of Science - Information Assurance
Strayer University
Washington, DCArmed Security Officer Certification - Armed Security
D & D Security Training Academy
Alexandria, VA11.2012
Advanced Certificate in Information Technology - Information Technology
National Institute of Information Technology
Accra, Ghana09.2006
Bachelor of Science - Physics
University of Cape Coast
Cape Coast, Ghana08.2004
Microsoft Office Suite & Computer Graphic Design - Information Technology
IBB Computer School
Cape Coast, Ghana11.1998
Senior Secondary School Certificate (WAEC-SSSC) - Physics And Mathematics
Mfantsipim School
Cape Coast, Ghana11.1997
Skills
- SKILLS AND KNOWLEDGE AQUIRED:
- Excellent communication skills
- Ensuring compliance with licensing laws, health and safety
- General managerial skills
- Database Uploading
- Data Integrity
- Error Identification
- Collecting Information
- Word Processing
- Project Management
- Spreadsheet Management
- Quality Assurance
- Multi-Line Phone Proficiency
- Records Preparation
- Schedule Management
- Typing Manuscripts
- Safety Regulations
- Corporate Finance
- Database Systems
- Profit Margins
- Tracking Spreadsheets
- Daily Reports Management
- Client Support
- Anomaly Detection
- Set Up Devices
- Shipping and Packaging
- Route Logs
- Verbal and Written Communication
- Safe Driving Techniques
- City and Non-City Driving
- Passenger Support
- Emergency Situations
- Report Writing
- Critical Thinking
- Facility Patrols
- Facility Protection
- First Responder Experience
- CCTV Expertise
- Foot and Vehicle Patrol
- Equipment Inspection
- CCTV System Operations
- Asset Protection
- Basic First Aid
- Commercial Property
- Preventing Incidents
- Business Strategies
- Time Management
- Result Interpretation
- New Hire Training
- Practice Management
- Customer Relationship Management
- Product and Service Sales
- Stocking and Replenishing
- Attention to Detail
- Bid Preparation
- Planning and Design
- Manual Dexterity
- Scope Development
- OSHA Safety Requirements
- 3D Modeling
- Building, Demolition and Renovation
- Status Meetings
- Flow Assurance
- Commercial Projects
- New Construction
- Reading Blueprints
- Document Review
- Restoration Processes
- Heavy Labor
- Building Site Supervision
- First Aid
- Project Deadlines
- Reporting Skill
- Subcontractor Relations
- Budget Planning
- Community Relations
- Identifying Building Costs
- Schematic Drawing
- Verbal Communication
- Design Development
- CAD Software Proficiency
- Construction Techniques
- Conflict Resolution Skills
- Decision-Making Strength
- AutoCAD Certification
- Elevation Drawings
- Draft Reviews
- Parent and Student Communication
- Public Speaking
- Student-Centered Learning
- Creative Lesson Plan Development
- Clear Public Speaking Skills
- Group and Individual Instruction
- Group Learning Mechanics
- Technology Integration
- Instructional Methods
- Test Proctoring
- Student Records Management
Timeline
Associate
Amazon
09.2020 - 01.2021
Security Guard
Blackstone Consulting Inc
01.2015 - 03.2017
Armed Security Guard
LF Security Services
02.2014 - 02.2017
Driver (Part Time)
Uber And Lyft
01.2014 - Current
Security Officer
Securitas Security Services USA
11.2012 - 11.2015
Data Entry Clerk
National HIV/AIDS Control Program
01.2009 - 10.2011
Construction Project Manager
Adeaq Company Ltd
11.2007 - 11.2009
Reporting Officer
Non Profit, Chosen Souls Center
01.2007 - Current
AutoCAD Technician
Deoke Consult Limited
01.2005 - 03.2007
Teacher
Ogua Senior Secondary Technical School
01.2003 - 03.2005
Hotel Receptionist
Sir Charles Tourist Center
05.2000 - 09.2005
Master of Science - Information Assurance
Strayer University
Armed Security Officer Certification - Armed Security
D & D Security Training Academy
Advanced Certificate in Information Technology - Information Technology
National Institute of Information Technology
Bachelor of Science - Physics
University of Cape Coast
Microsoft Office Suite & Computer Graphic Design - Information Technology
IBB Computer School
Senior Secondary School Certificate (WAEC-SSSC) - Physics And Mathematics
Mfantsipim School
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