Prince Antwi
6307 Heritage Landing Ct, Burke,Virginia
Summary
OBJECTIVES Information Technology graduate(Network Architect &Security) seeking a job in a related field. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Tech Support
Sykes Inc.
Orem, UT
11.2020 - 02.2021
- Support Customers with basic technical support for current and past Software use.
- Diagnose, Troubleshoot software connections, and external software.
- Escalate help desk tickets to level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
- Drove operational improvements which resulted in savings and improved profit margins.
Customer Service Specialist
ENTRATA
01.2019 - 04.2020
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
EVG Tech
American Fork Hospital
America Folk, Utah
07.2016 - 08.2018
- Implemented, configured and optimized safety standards protecting health personnel.
- Completed all job reports and logs immediately following service calls.
- Implemented, configured and optimized safety standards protecting hospital personnel.
Education
A.S - Information Systems & Technology
Utah Valley University
Bachelor of Science - Information Technology: Network Administration and Security
Utah Valley University
Orem, UT 08.2016 - 05.2021
Skills
Python, C,SQL, Database Administration, LC3(Computer Architect), Network , Linux, Networkundefined
Accomplishments
- Design, implement and evaluate a computing-based solution to meet a given set of computing requirements in the context of the program’s discipline.
- Communicate effectively in a variety of professional contexts.
- Skillfully and knowledgeable in using VMware and IP address and architectural structure of computers.
- General understanding of TCP/IP, the OSI model, DNS, HTTP, VPN, and routing/switching technologies.
Timeline
Tech Support
Sykes Inc.
11.2020 - 02.2021
Customer Service Specialist
ENTRATA
01.2019 - 04.2020
Bachelor of Science - Information Technology: Network Administration and Security
Utah Valley University
08.2016 - 05.2021
EVG Tech
American Fork Hospital
07.2016 - 08.2018
A.S - Information Systems & Technology
Utah Valley University
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