Prince Appiah
New Hope,MN
Summary
Dynamic and reliable professional with a strong work ethic and proven leadership skills, honed at Old Castle Glass. Expert in machinery operation and problem-solving, I excel in fostering teamwork and collaboration. Committed to producing quality results while maintaining safety standards, I effectively train peers and build rapport with diverse teams. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with coordinating and implementing educational and recreational activities for school-aged children. Utilizes effective communication skills and positive behavior management to maintain supportive environment. Knowledge of child development principles and practices to enhance children's growth.
Overview
4
4
years of professional experience
Work History
Machine Operator
Old Castle Glass
09.2024 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
School Aged Childcare Worker
Northwest YMCA
07.2022 - 12.2024
- Maintained a safe and secure environment for children, conducting regular safety checks of facilities and equipment.
- Facilitated transitions between various activities during after-school hours to maintain structure and consistency for students'' experiences within the program environment.
- Communicated effectively with school staff regarding student behavior or academic concerns as needed throughout the year.
- Developed creative lesson plans for after-school programs, incorporating art, music, and physical activities to engage students.
- Implemented behavior management techniques consistently across all students while maintaining a respectful approach that supported child growth in self-regulation skills.
- Established strong connections with community organizations to provide additional resources or services beneficial to program participants.
Customer Service Representative
Target
03.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Robbinsdale Cooper High School
New Hope, MN06.2022
Skills
- Strong work ethic
- Great communication
- Attention to detail
- Machinery operation
- Teamwork and collaboration
- Leadership
- Problem-solving
- Computer skills
- Assembly and production
- Basic math
- Peer training
- Team collaboration and leadership
- Relationship building
- Goal setting
- Critical thinking
- Data entry
- Active listening
- Call center experience
- Microsoft Excel
- Payment processing
- Team development
- Building rapport
- Live chat support
- Dispute resolution
- Research
- Account management
- Spreadsheets
- Staff education and training
- Receiving support
- Patience and empathy
- Social skills development
- Role modeling
- Community involvement
- Physical activity promotion
- Creativity encouragement
- Care management
- Adaptability
- Reliable
- Time management effectiveness
Timeline
Machine Operator
Old Castle Glass
09.2024 - Current
School Aged Childcare Worker
Northwest YMCA
07.2022 - 12.2024
Customer Service Representative
Target
03.2021 - 06.2023
High School Diploma -
Robbinsdale Cooper High School
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