Prince Brako
Fitchburg,United States
Summary
Highly motivated and detail-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics, and data visualization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Officer
Montachusett Regional Transit Authority
01.2023 - 04.2023
- Monitor customer feedback and complaints related to transportation services
- Take corrective actions to address issues and improve overall customer satisfaction
- Provide training to transportation staff on quality standards, procedures, and best practices
- Foster a culture of quality and continuous improvement
- Ensure compliance with industry regulations, safety standards, and company policies
- Keep abreast of changes in regulations and update quality assurance processes accordingly.
Data Analyst Intern
Social Evolve
05.2022 - 08.2022
- Assisted in data collection, cleaning, and analysis for various projects
- Conducted statistical analysis and created reports to provide insights for decision-making
- Collaborated with team members to develop data visualizations for presentations
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry
- Performed routine tasks under direct supervision and within established procedures and guidelines
- Monitored and controlled data upload, checking for successful data import and quality
- Used modeling and analytics to understand how business decisions impacted the bottom line
- Assisted end-users with creating custom reports using software and database tools.
General Manager
Beyond Gifty Enterprise
06.2020 - 04.2022
- Established employee development plan, setting clear expectations for team members
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Used customer feedback to improve operations and build brand loyalty
- Established and maintained proactively human resource functions, complying with labor regulations
- Managed company assets by maintaining cleanliness and being fully equipped.
Data Entry Specialist
Sweetiq
03.2019 - 06.2020
- Performed data entry tasks with exceptional accuracy and attention to detail
- Conducted data quality checks and ensured data integrity
- Assisted in maintaining and updating the company's database
- Compiled data and reviewed information for accuracy before input
- Completed data entry tasks with accuracy and efficiency
- Corrected data entry errors to prevent duplication or data degradation
- Entered numerical data into databases quickly and accurately
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Master in Computer Science - Data Science
Fitchburg State University
Fitchburg, MA08.2024
Bachelor of Science - Bachelor of Commerce
Pentecost University
Accra, Ghana06.2015
Skills
- Python
- SQL
- Power BI
- Excel
Certification
- Python, Codeinfinity, 2023
- SQL, Codeinfinity, 2023
Timeline
Quality Assurance Officer
Montachusett Regional Transit Authority
01.2023 - 04.2023
Data Analyst Intern
Social Evolve
05.2022 - 08.2022
General Manager
Beyond Gifty Enterprise
06.2020 - 04.2022
Data Entry Specialist
Sweetiq
03.2019 - 06.2020
Master in Computer Science - Data Science
Fitchburg State University
Bachelor of Science - Bachelor of Commerce
Pentecost University
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