Kevin T. Batres
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
CREW MEMBER
Trader Joes
07.2022 - Current
- Creating a welcoming and engaging shopping experience.
- Answering customer questions and offering product suggestions.
- Helping customers find items and ensuring they feel cared for.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Assisted in inventory management by restocking shelves and conducting regular stock checks.
- Collaborated with team members to ensure efficient operation during peak hours.
- Trained new crew members on store procedures and best practices to enhance team performance.
- Monitored product quality and freshness, ensuring compliance with company standards and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining and kitchen areas to enhance guest experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to streamline workflows during peak hours, improving service speed.
STORE CONSULTANT
FedEx Office
11.2020 - 07.2022
- Create excellent customer experiences by anticipating customer needs and using best judgement to provide recommendations, solutions, and alternatives as needed
- Provide expertise in printing, signs and graphics, and shipping product lines
- Perform advanced clerical duties including answering phones and providing appropriate referrals, assuring the proper functioning of office equipment, maintaining supplies, tracking inventory, and ensuring the store is clean and organized for an optimal customer experience
- Maintain strict confidentiality of customer data and media materials
- Led cross-functional teams to develop and implement operational strategies for service improvement.
- Analyzed client needs to design tailored solutions, improving overall customer satisfaction ratings.
- Mentored junior consultants, fostering skill development and ensuring high-quality deliverables.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Assisted in training new staff on customer service protocols and systems, fostering a collaborative team environment.
SALES MANAGER
Sunglass Hut
10.2019 - 07.2020
- Demonstrate a high level of expertise in product knowledge with consideration to client needs to create exceptional client experiences
- Provide sales leadership by playing an active role on the sales floor
- Support strategic initiatives to consistently achieve sales goals and company growth goals
- Led branch sales initiatives, driving team performance and achieving monthly targets.
- Mentored and trained sales staff, fostering skill development and career growth.
- Collaborated with marketing teams to design promotional campaigns that boosted branch visibility.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
UNDERWRITER/ADMINISTRATIVE ASSISTANT
Loan Mart
07.2016 - 08.2017
- Maintained strict confidentiality in maintaining and reviewing client records
- Provided advanced administrative and clerical support to maintain an organized and efficient work environment
- Streamlined ticketing process using CRM software, improving response times and operational efficiency.
- Managed complex customer complaints, employing problem-solving skills to achieve timely resolutions.
- Conducted regular follow-ups with customers to ensure service satisfaction and gather feedback for improvements.
- Collaborated with management to implement feedback systems for continuous improvement of services.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
BANK TELLER / CUSTOMER SUPPORT
Bank of America
02.2014 - 12.2015
- Provided financial assistance by offering services that would help clients achieve their financial goals
- Maintained strict confidentiality and followed company security protocols when assisting customers with financial services and correspondence through email, phone, and in-person interactions
- Resolved complex customer inquiries efficiently, ensuring timely follow-up and issue resolution.
- Delivered exceptional customer service in both English and Spanish, enhancing client satisfaction.
- Maintained accurate cash drawer balances throughout shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience through excellent service.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
DIPLOMA -
Valley High School
Reseda, CASkills
- Bilingual (English & Spanish)
- Strong Leadership
- Proficient in Microsoft Office 365 Suite
- Proficient in G-Suite
- Proficient in iWork
- Energetic Customer Service
- Team Oriented
- Work with minimal supervision
- Problem-solving
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Languages
Spanish
Full Professional
Timeline
CREW MEMBER
Trader Joes
07.2022 - Current
STORE CONSULTANT
FedEx Office
11.2020 - 07.2022
SALES MANAGER
Sunglass Hut
10.2019 - 07.2020
UNDERWRITER/ADMINISTRATIVE ASSISTANT
Loan Mart
07.2016 - 08.2017
BANK TELLER / CUSTOMER SUPPORT
Bank of America
02.2014 - 12.2015
DIPLOMA -
Valley High School