PRINCE Enoma
Customer Service Representative
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
First Convenience Bank Customer Service
11.2020 - 05.2023
- Providing customers with support to navigate the right portal for making payment
- Assisting customers with data entries
- Provided primary customer support to internal and external customers
- Evaluate account and service histories to identify trends, using data to mitigate future issues
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
- Maintained up-to-date knowledge of product and service changes
- Customer needs and resolving concern
- Supported training initiatives for the lending team as it relates to income analysis, appraisal review, compliance/regulatory guidelines, and credit policy, resulting in improved production quality and efficiency
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Collect and analyze credit reports, financial statements, and appraisals
- Assisted customers with setting appointments, special order requests, and arranging merchandise dispatch.
Data Entry Specialist
H.E.B Plus
02.2016 - 10.2020
- Confirming and verifying data against source documents at different stages during the process
- Type in customer information and create spreadsheets
- Drive cross capability condition and scheduling with other team members
- Recommended products to customers, thoroughly explaining details
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid long wait times
- Manage and resolve customers' complaints
- Provide customers with product and service information
- Providing detailed information on shipping and receiving of merchandise.
Education
Bsc - Business Administration
Ambros Alli University Ekpoma
NOV, 2005
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Computer Skill Aquisition Center
MAR, 2009
Skills
- Professional customer service expertise
- Ability to solve customer's problem
- Inbound and Outbound Calling
- Ability to adapt quickly and learn Fast
- Fluent Communication skills
- Team player and problem-solving skills
- Skilled at identifying and resolving issues/risks
- Excellent planning skills
- Critical thinking
- Microsoft word/Microsoft Excel skills
- Translation of complex technical concepts
- Positive attitude/Detail oriented
- Desire to learn new things fast
- Interpersonal skills
- Time management
- Account Service/Data entry excellence
- Information entry
- Data Entry
- Teamwork and Collaboration
- Google Workspace
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceFlexible work hoursTeam Building / Company RetreatsTimeline
First Convenience Bank Customer Service
11.2020 - 05.2023
Data Entry Specialist
H.E.B Plus
02.2016 - 10.2020
Bsc - Business Administration
Ambros Alli University Ekpoma
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Computer Skill Aquisition Center
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