Summary
Overview
Work History
Education
Skills
Timeline
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WESDA JOSEPH

Boynton Beach,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Ramp Agent

ATS
01.2024 - Current
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Office Assistant

MJPA LAW PLLC
12.2022 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Cashier Supervisor

H&M Company USAInc
02.2020 - 11.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.

Driver

First Transit
08.2018 - 01.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Customer Service Representative

Teleperformance USA
08.2017 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier Team Lead

Marshalls & HomeGoods
12.2016 - 11.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Customer Service Associate Team Leader

Glicks Kosher Market
03.2014 - 08.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
  • Responded to customer requests for products, services, and company information.

Caregiver, Special Needs

Home Health Aid
01.2015 - 07.2017
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.

Education

Bachelor of Science - Pre-Law

Palm Beach State College
Boca Raton, FL
09.2023

Skills

  • Customer Service
  • Positive Attitude
  • Data Entry
  • Time Management
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Team Leadership
  • Complaint resolution
  • Office equipment proficiency
  • Verbal Communication
  • Prioritizing Work

Timeline

Ramp Agent

ATS
01.2024 - Current

Office Assistant

MJPA LAW PLLC
12.2022 - Current

Cashier Supervisor

H&M Company USAInc
02.2020 - 11.2022

Driver

First Transit
08.2018 - 01.2020

Customer Service Representative

Teleperformance USA
08.2017 - 12.2019

Cashier Team Lead

Marshalls & HomeGoods
12.2016 - 11.2019

Caregiver, Special Needs

Home Health Aid
01.2015 - 07.2017

Customer Service Associate Team Leader

Glicks Kosher Market
03.2014 - 08.2017

Bachelor of Science - Pre-Law

Palm Beach State College

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WESDA JOSEPH